Cacharel Alualu
Honolulu,USA
Summary
Dedicated healthcare professional with over 8 years of experience in hospital settings, excelling in effective communication with medical staff and patients. Committed to delivering exceptional patient service through prompt and professional check-ins in both emergency room and medical office environments. With 4 years of specialized experience in ER registration, thrives in high-stress situations while maintaining a focus on workflow efficiency and patient satisfaction. Recognized for strong collaboration skills and adaptability, proficient in patient management systems and conflict resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Patient Service Representative
Queens University Medical Group
Honolulu, HI
01.2024 - Current
- Implemented electronic health record systems, improving data accuracy and accessibility for healthcare providers.
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
- Improved communication between departments by serving as a liaison between patients, healthcare providers, and administrative staff.
- Provided support during high-volume periods, effectively managing multiple tasks simultaneously while maintaining composure under pressure.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Registrar
ER
Honolulu, HI
07.2019 - 01.2024
- Patient registrar at The Queens Medical Center, Punchbowl, Check in patients who come in through the Emergency room, verify patient's demographics and health insurance in a timely and efficient manner
- Collect payment from self pay patients via credit card, and provide explanation of proper collection before charges are made
- Arrive and update all Level 1 trauma patient's who come in through the Emergency room
- Identify the patient's proof of identity in a timely and efficient manner
- Provide a respectful and positive attitude towards patient and medical staff while demonstrating the Queen's Emma Way
- Maintain strict patient and physician confidentiality.
Patient Advocate
MedData
Honolulu, HI
03.2014 - 03.2019
- At The Queen's Medical Center
- Assist and apply patients for the State of Hawaii health insurance such as, Quest or Medicaid
- Process application on behalf of patient in timely manner, as well as follow up with Med-Quest to ensure effective approval for patient's date of service in hospital
- Review and verify patient's demographics as well as primary insurance before screening patient in person or via phone
- Communicate effectively with hospital staff, patient's case managers, social workers and financial counselors on patient's status of application
- Input proper and quality notes of patient screenings and outcomes into Queen's Carelink system as well as Meddata Mpower system.
Administrative Assistant
Cardon Outreach
Honolulu, HI
06.2012 - 03.2014
- Front desk - Provide exceptional customer service to all clients that are walk ins
- Schedule meetings and maintain organized calendar for staff and director
- Forward client/patient calls to appropriate follow up advocates in timely manner
- Process all mail that's received and keep a detailed log of all outgoing mail as well
- Multitask between walk-ins and phone calls at all times, while logging in clients information into software system.
Education
Associates - applied Science of Criminal Justice
Heald College
Honolulu04-2014
Diploma - undefined
Wallace Rider Farrington High School
Honolulu01-2012
Skills
- Develops good working knowledge of Queen's Health system such as Epic/Carelink system
- Ability to maintain a calm, professional demeanor under pressure
- Communicate well both orally and in writing to demonstrate basic understanding of medical terminology and procedures while maintaining patient rights and confidentiality
- Ability to adapt quickly to change and thrive in a fast paced environment
- Verify/Obtain insurance eligibility from commercial insurances, Medicaid and Medicare daily
- Conducted registration and insurance verification of all patient's in the ER Dept; volume exceeds 300 or more patients a day
- HIPAA compliance
- Office administration
- Insurance verification
Certification
Certified Application counselor 2016-2019 - Healthcare Marketplace: Jan 2014
Timeline
Lead Patient Service Representative
Queens University Medical Group
01.2024 - Current
Patient Registrar
ER
07.2019 - 01.2024
Patient Advocate
MedData
03.2014 - 03.2019
Administrative Assistant
Cardon Outreach
06.2012 - 03.2014
Diploma - undefined
Wallace Rider Farrington High School
Associates - applied Science of Criminal Justice
Heald College