Cashiah Sinclair
Brooklyn,NY
Summary
Communicative hospitality professional dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. A strong knowledge of classic and current cocktails as well as being well versed in wine. A very keen eye for detail which ensures the standards of every business worked for are met.
Overview
12
12
years of professional experience
Work History
Server
Sweet Briar
03.2023 - 09.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items, and recorded order information
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
BellBook
09.2022 - 01.2023
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Zou Zous Quality Branded
01.2022 - 08.2022
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Applied comprehensive knowledge of wine, cocktails and liquor to increase daily beverage sales.
Captain Server
The Whitby Hotel
11.2017 - 01.2022
- Provided excellent service in this Luxury Boutique 5 star hotel
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Worked in all F&B outlets including cocktail lounge, ala carte dining room and public lounges
- Designated trainer for new starters on steps of service, company standards, signature cocktails and wines
- Successfully passed Wine and Spirit Educational Trust Level 2 course
- Intense 10 week wine course with examination
Bar Corvo
07.2016 - 11.2017
- Server
- Built meaningful relationships with many regular guests
- Maintained service standards and knowledge of food, wine & cocktails
Assistant Manager /Bartender
Black Forrest
02.2015 - 07.2016
- Managed daily operations of the bar including inventory, stock, opening and closing procedures
- Enrolled and trained new employees in the team
Tavern On The Green
03.2014 - 03.2015
- Server
- Remained organized in a high volume and fast paced environment
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Maître D
Distilled
04.2013 - 02.2014
- Organized daily restaurant floor plan
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
Maître D
David Burke Kitchen
05.2011 - 04.2013
- Managed all large party reservations and guest contracts
- Communicated effectively with management and staff to ensure efficient flow of service
- Responded to guest emails and phone calls promptly.
Education
WSET Level 2 Award in Wine Certified 10 week wine course with final accredited examination TIPS Training Certification -
Wine And Spirit Education Trust
New York, NYKingsborough Community College
Brooklyn, NYEdward R Murrow High School
Brooklyn, NYSkills
- Restaurant POS systems
- Management of Opentable
- Communication
- Upselling
- Training new staff
- Maintaining high levels of service in fast paced environment
- Creating memorable experiences
Timeline
Server
Sweet Briar
03.2023 - 09.2023
BellBook
09.2022 - 01.2023
Zou Zous Quality Branded
01.2022 - 08.2022
Captain Server
The Whitby Hotel
11.2017 - 01.2022
Bar Corvo
07.2016 - 11.2017
Assistant Manager /Bartender
Black Forrest
02.2015 - 07.2016
Tavern On The Green
03.2014 - 03.2015
Maître D
Distilled
04.2013 - 02.2014
Maître D
David Burke Kitchen
05.2011 - 04.2013
WSET Level 2 Award in Wine Certified 10 week wine course with final accredited examination TIPS Training Certification -
Wine And Spirit Education Trust
Kingsborough Community College
Edward R Murrow High School
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