Casi Wilkins
West Plains,MO
Summary
Patient focused professional with a strong background in problem solving and active listening. With 4 years of experience balancing high-volume inquiries and patient scheduling. Proficient in EHR systems, insurance verification, and HIPAA compliance while being committed to delivering respectful, highly organized, and supportive assistance to patients and their families.
Overview
10
10
years of professional experience
Work History
Team Member
Caseys General Stores Inc
West Plains, MO
05.2026 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register, processed transactions accurately, and handled cash management duties.
- Implemented promotional displays, enhancing product visibility and driving sales engagement.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
General Manager
Taco Bell
West Plains, MO
01.2020 - 04.2023
- Recruited team members to maintain adequate staffing levels.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
Registration Clerk
Ozark Healthcare
West Plains, MO
11.2016 - 01.2020
- Demonstrated excellent patient care skills by assisting patients with registration processes and answering any inquiries or concerns in a timely manner.
- Managed daily paperwork including filing, faxing, scanning, copying and archiving medical records as needed.
- Created detailed patient charts by inputting demographics, medical histories, and insurance information into system.
- Performed accurate financial calculations for copayments, deductibles, and other payments due at time of service.
Education
High School Diploma - undefined
West Plains High School
West Plains, MO05.2010
Skills
- Customer service
- Positive attitude
- Clear communication
- Task prioritization
- Call center operations
Timeline
Team Member
Caseys General Stores Inc
05.2026 - Current
General Manager
Taco Bell
01.2020 - 04.2023
Registration Clerk
Ozark Healthcare
11.2016 - 01.2020
High School Diploma - undefined
West Plains High School