C'Asia LaCue
Rosedale
Summary
Direct Support Professional with over 15 years of experience in healthcare and customer service, demonstrating a visionary approach to enhancing client well-being and operational efficiency. Skilled in active listening, communication, and critical thinking, consistently delivering personalized care, and innovative solutions that improve client satisfaction and loyalty. Committed to fostering collaborative environments and achieving high-quality standards through effective decision-making and time management. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
Work History
Personal Care Aide Assistant
Committed Home Care
Brooklyn
04.2018 - Current
- Monitored vital signs and reported any changes in health status promptly to supervising nurse or physician.
- Foster a collaborative atmosphere, promoting client well-being.
- Provided compassionate care for clients with disabilities, enhancing their quality of life through personalized assistance with daily activities and household tasks.
- Meticulously maintained facility cleanliness and safety standards, ensuring a secure and comfortable environment for clients with diverse needs.
- Worked closely with healthcare team to tailor meal preparations to clients' dietary requirements, promoting optimal nutrition and well-being.
Service Representative
Geico
Woodbury
01.2022 - 08.2022
- Processed endorsements and payments, streamlining administrative operations.
- Promoted digital self-service tools, increasing customer engagement.
- Streamlined customer service operations, reducing average call handling time by 18% while maintaining high satisfaction scores.
- Analyzed policy issues, developing data-driven solutions that decreased repeat calls by 22% and improved first-call resolution rates.
- Maintained productivity and quality standards at all times.
Solution Center Specialist (Temp)
ShelterPoint Life Insurance
Garden City
10.2019 - 02.2020
- Investigated claims, identifying fraudulent activities and protecting company assets.
- Streamlined claims processing, providing timely updates and improving efficiency.
- Managed high-priority cases, ensuring timely resolution and client satisfaction.
- Streamlined claims processing by implementing a proactive status update system, significantly reducing inquiry response times and boosting operational efficiency.
- Analyzed policy applications for compliance, enhancing accuracy and mitigating potential legal issues, thereby safeguarding company integrity.
Paraprofessional 1:1
Little Meadows Early Childhood Center
Fresh Meadows
09.2017 - 06.2018
- Demonstrated empathy to engage and maintain children's focus effectively.
- Applied school policies to ensure child safety and promote equal opportunities.
- Fostered speech and language development in autistic children, employing tailored strategies to enhance communication skills and academic performance.
- Partnered with lead teachers to implement Board of Education measures, continuously refining learning experiences for optimal child development.
- Assisted children with special needs in achieving academic goals, resulting in noticeable advancements in their communication skills and confidence.
Asset Protection Associate
Century 21 Department Stores
Valley Stream
03.2016 - 03.2017
- Enhanced location security through meticulous routine inspections.
- Facilitated internal investigations, effectively solving customer complaints.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
Customer Experience Expert
Stericycle
Wantagh
06.2014 - 03.2017
- Used predefined scripts and templates to ease the process of scheduling appointments.
- Supply prompt and adequate feedback to clients.
- Ensured detailed information from calls with clients/patients was archived for easy retrieval when needed by clients.
- Championed company values by consistently delivering empathetic and professional support through all touchpoints of the customer relationship lifecycle.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
Direct Support Counselor
Life's Worc
Garden City
02.2013 - 01.2014
- Implemented Residential Habilitation Plans, achieving high client satisfaction.
- Assisted individuals with daily living skills, fostering independence.
- Completed AMAP course for professional growth, improving service quality.
- Maintained strong relationships with colleagues, boosting teamwork.
- Championed client well-being through protective oversight and personalized support, fostering independence in daily activities and enhancing quality of life.
- Contributed to the development of staff training programs focused on best practices in direct support counseling, resulting in a more skilled and knowledgeable workforce.
Educational Assistant
United Cerebral Palsy
Roosevelt
10.2010 - 07.2012
- Maintained strict adherence to dietary guidelines.
- Supported skill development with measurable improvements.
- Implemented tailored lesson plans for children and adults with disabilities, fostering inclusive learning environments and promoting skill development.
- Developed and executed money budgeting programs, enhancing financial literacy and independence among clients with cerebral palsy.
- Maintained strict adherence to dietary guidelines, ensuring proper nutrition and feeding practices for clients with specific health needs.
- Facilitated team-building activities, improving coordination and service quality while fostering a sense of community among clients.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ05.2026
High School Diploma -
Hempstead High School
Hempstead, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center
- Communication
- Quality assurance
- Payment processing
- Time management
- Team leadership
- Decision making
- Healthcare
- Special education
- Client advocacy
- Report writing
- Crisis management
- Regulatory compliance
- Team collaboration
- Effective communication
- Time management
- Housekeeping tasks
- Meal preparation
- Compassionate caregiving
- End-of-life care
- Emotional support
References
References available upon request.
Timeline
Service Representative
Geico
01.2022 - 08.2022
Solution Center Specialist (Temp)
ShelterPoint Life Insurance
10.2019 - 02.2020
Personal Care Aide Assistant
Committed Home Care
04.2018 - Current
Paraprofessional 1:1
Little Meadows Early Childhood Center
09.2017 - 06.2018
Asset Protection Associate
Century 21 Department Stores
03.2016 - 03.2017
Customer Experience Expert
Stericycle
06.2014 - 03.2017
Direct Support Counselor
Life's Worc
02.2013 - 01.2014
Educational Assistant
United Cerebral Palsy
10.2010 - 07.2012
Associate of Science - Criminal Justice
University of Phoenix
High School Diploma -
Hempstead High School
Similar Profiles
Patricia RulandPatricia Ruland
Home Care Tech at PPL/Marks Home Care/Committed Home CareHome Care Tech at PPL/Marks Home Care/Committed Home Care
Kathleen MurrayKathleen Murray
Personal Care Assistant at Committed Home CarePersonal Care Assistant at Committed Home Care
C'Asia LaCueC'Asia LaCue
Personal Care Aide Assistant at Committed Home CarePersonal Care Aide Assistant at Committed Home Care
Jaylon ThomasJaylon Thomas
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
John OlaJohn Ola
Asbestos Air Monitoring at Standard Environmental ServicesAsbestos Air Monitoring at Standard Environmental Services