CASIDEE HUTCHINSON
NORTH ST PAUL,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Optician Technician
Advanced Vision Clinic & Optical
Oakdale, MN
09.2022 - Current
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
- Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Optician
America's Best
Maplewood, MN
01.2022 - 09.2022
- Meet Nationals Visons sales and company objectives
- Assist with dispensing eyeglasses and contact lenses to customers, as permitted by state law
- Educate clients on proper eyeglass and contact lens care
- Answer phone calls
- Make appointments
- Work the cash register
- Maintain accurate and organized patient records
- Perform insertion and removal training of contact lenses to customers
Dispatcher
Bobby & Steve's Auto World
Minneapolis, MN
01.2019 - 11.2020
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards and weather conditions
- Closely monitored dispatch board to triage and prioritize over 100+ daily calls
- Responded to over 100+ daily caller requests with information about assistance and timeframes
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Worked flexible schedule and extra shifts to meet business needs
- Performed cash, card and check transactions to complete customer purchases
Cashier/Production
Goodwill Easter Seals
Maplewood, MN
07.2017 - 01.2019
- Work independently and use decision-making skills to effectively sort, select, and evaluate donated goods
- Exercise organization and prioritization skills while working in a production setting
- Use expert-level customer service while interacting with a diverse population in a human-services setting
- Provide excellent customer service by greeting, assisting and thanking customers while meeting customer's needs in a timely manner
- Ensure customer concerns and complaints are handled to the customer's satisfaction
- Process all forms of payments, refunds and promotional discounts according to procedure
Education
DIPLOMA -
North high school
north saint Paul, Minnesota06.2016
Skills
- Prioritizing calls
- Verifying coverage
- Delegating work
- Microsoft software proficiency
- Computer Skills
- Customer Service
- Appointment Scheduling
- Payment Collection
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
Timeline
Optician Technician
Advanced Vision Clinic & Optical
09.2022 - Current
Optician
America's Best
01.2022 - 09.2022
Dispatcher
Bobby & Steve's Auto World
01.2019 - 11.2020
Cashier/Production
Goodwill Easter Seals
07.2017 - 01.2019
DIPLOMA -
North high school