Casie Eggestein
Sioux Falls,SD
Summary
Highly skilled Front Office Administrator with a broad experience in managing all aspects of front office administration, including handling correspondence, scheduling appointments, and providing outstanding customer service. Strong problem-solving skills coupled with the ability to manage multiple tasks simultaneously while maintaining professionalism and courtesy. Demonstrated impact on improving organizational efficiency through streamlining office operations and implementing procedural improvements.
Overview
10
10
years of professional experience
Work History
Showroom Sales Consultant
Masterbrand Cabinetry
Sioux Falls, SD
04.2024 - 10.2024
- Greet customers and assist them with any new construction, remodels, or other cabinet project requests.
- Maintain cleanliness standards in the showroom and ensure all samples are readily available.
- Designed cabinet projects within the provided software per the customer request.
- Provided an exceptional client experience during in person appointments, phone calls, and online requests.
- Designed countertop projects within the computer software system per client request.
- Sent perspective layouts and pricing information for final review, prior to placing orders.
- Collected payments, invoiced clients, and filed reporting all in a timely manner.
Front Office Administrator
East Ridge Dental
Sioux Falls, SD
01.2021 - 07.2022
- Assisted customers with scheduling, payment collection, and general customer service, while ensuring that each patient was satisfied with their overall care.
- Coordinated office activities and operations, and ensured compliance with company policies and procedures.
- Managed over 50 customer calls per day while overseeing additional tasks in a timely manner, including transcribing notes during appointments.
- Handled treatment insurance claims and coordination with insurance agencies.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Managed front desk operations including scheduling appointments, collecting payments.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
Stay Home Parent
01.2016 - 01.2021
Dental Assistant
Dentistry for Children
Littleton, CO
08.2014 - 08.2016
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Sterilized instruments according to established guidelines and protocols.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Education
Certification - Social Media, Sales And Marketing
6 Figure Academy
05.2023
Dental Assistant Certification - CDA
01.2014
High School Diploma -
Washington High School
05.2008
Skills
- Exceptional customer service
- Punctual
- Dedicated
- Motivated
- Strong work ethic
- Adaptability
- Problem solving and conflict resolution
- Time management
- Creativity
- Marketing and social media
- Customer relations and sales
- Approachable
- Outgoing
- Dependability
- Patient scheduling
- Team collaboration
- Problem solving
Timeline
Showroom Sales Consultant
Masterbrand Cabinetry
04.2024 - 10.2024
Front Office Administrator
East Ridge Dental
01.2021 - 07.2022
Stay Home Parent
01.2016 - 01.2021
Dental Assistant
Dentistry for Children
08.2014 - 08.2016
Certification - Social Media, Sales And Marketing
6 Figure Academy
Dental Assistant Certification - CDA
High School Diploma -
Washington High School
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