Casie Macdonald
Katie D Peterson DDS
Mountain Grove,MO
11
years of professional experience
Dedicated professional with a versatile background in dental assisting. Known for strong attention to detail and exceptional communication skills, contributing to efficient workflows and enhanced patient satisfaction, willingness to learn new things, and widen my job experiences.
Work History
Dental Assistant
2 Years- Prepared examination rooms by sterilizing instruments and maintaining cleanliness standards.
- Educated patients on oral hygiene practices to promote preventative care initiatives.
- Managed patient records using dental practice management software for efficient data retrieval.
- Scheduled appointments, optimizing daily operations and enhancing patient flow.
- Collaborated with dental team to streamline workflows and improve overall clinic efficiency.
- Monitored inventory levels of dental supplies, facilitating timely reordering processes.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Independent Contractor
9 Months- Navigated complex routes to optimize delivery times and enhance customer satisfaction.
- Delivered exceptional customer service by efficiently managing food and grocery deliveries.
- Adapted quickly to changing conditions, ensuring timely fulfillment of orders.
- Monitored inventory levels and reported discrepancies to maintain accuracy in stock management.
Dental Assistant
2 Years 2 Months- Provided post-operative care instructions to patients, ensuring clarity and understanding of treatment plans.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery, and pediatrics
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted orthodontist during patient procedures, ensuring comfort and efficiency.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- CAD/CAM experience in same day crowns, software design of Romexis
Dental Assistant
4 Years 3 Months- Supervised daily operations of dental procedures to ensure compliance with safety standards.
- Trained and mentored junior dental assistants in clinical best practices and patient care techniques.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock of dental materials.
- Conducted patient follow-ups to assess recovery and gather feedback on services provided.
- Implemented infection control procedures that resulted in improved cleanliness and safety within the clinic.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
Customer Service Manager
1 Year 10 Months- Led customer service team to enhance operational efficiency and improve response times.
- Developed training programs to upskill staff in conflict resolution and customer engagement techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained clean and organized checkout areas to promote a welcoming environment.
- Trained new cashiers on operational procedures and customer service best practices.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at the beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma
Skills
Dental radiography
Digital X-ray proficiency
Dental impressions
Equipment sterilization
Appointment scheduling
Attention to detail
Multitasking
Problem-solving
Team collaboration
Dependability
Reliability and punctuality
Microsoft Office
Professional etiquette
Timeline
Dental Assistant
Katie D Peterson DDS
08.2024 - CurrentRead More
Independent Contractor
DoorDash, Instacart
10.2023 - 07.2024Read More
Dental Assistant
Richard Cottrell and Associates
08.2021 - 10.2023Read More
Dental Assistant
Dahlgren Dental
04.2017 - 07.2021Read More
Customer Service Manager
Walmart
03.2015 - 01.2017Read More
Cabool High
High School Diploma
Read More