Casie Millsap

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Reported suspicious activities and persons to law enforcement.
• Checked and verified photo identification prior to granting facility access.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Completed intake paperwork, fingerprints, and searches.
• Observed behavior of residents individually and in groups.
• Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Received and accounted for personal possessions and determined inmate work assignments.
• Assisted in development of procedures and policies to maintain peace and order in facility.
• Interviewed inmates to obtain information and assess needs.
• Enforced rules and regulations to maintain order among inmates.

As part of our critical role as a low-barrier shelter for adults experiencing homelessness, the primary duty of the Client Navigation Specialist is for maintaining a presence throughout the shelter as well as taking part in various outreach efforts to clients experiencing homelessness in order to provide them with housing-focused services linking them to those offered within the agency, with co-located partners, and other community referrals. The CNS is also responsible for assisting clients with navigating various services within the shelter, monitoring areas for safety and utilizing emergency services as-needed, partaking in efforts to maintain a clean and orderly environment, and completing documentation and data entry requirements with a high degree of accuracy.

• Controlled reduction of loss inventory by protecting company assets.
• Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
• Contacted local authorities and apprehended shoplifters.
• Patrolled store departments to check for suspicious activities.
• Maintained secure environment by regularly checking store premises and inspecting security equipment.
• Wrote reports outlining activities and results.
• Wrote reports for internal and external crime, burglary, or theft.
• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
• Kept patrons and employees safe and from criminal activity.
• Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.