Casonja Lewis
Lanett,Alabama
Summary
Dedicated customer service professional with a strong record of enhancing customer satisfaction by 20%. Expertise in conflict resolution and training staff to improve performance, contributing to a positive customer experience and loyalty. Known for building strong relationships and effectively managing inquiries to ensure retention.
Overview
10
10
years of professional experience
Work History
Calling Representative
Get Covered Illinois
Illinois
2025.12 - Current
- Assisted clients in understanding health insurance options and enrollment processes.
- Provided detailed information about coverage plans and eligibility requirements.
- Managed customer assets and documents, ensuring compliance with insurance marketplace guidelines.
- Conducted training calls and guided customers in navigating Illinois insurance market.
- Coordinated outreach efforts to educate community members on available services.
RGM/Store Manager
Pizza Hut
Lanett, Alabama
2024.02 - 2025.01
- Oversaw all aspects of store operations including inventory management, staffing, and financial performance, resulting in a 10% increase in sales in the first quarter.
- Implemented training programs for staff on customer service and product knowledge, leading to a 20% improvement in customer satisfaction scores.
- Conducted performance evaluations and provided coaching to team members, improving employee retention rates.
Assistant Manager
Family Dollar
Lanett, Alabama
2022.07 - 2024.02
- Assisted store manager in managing daily operations, supervising staff, creating schedules, and enhancing customer service.
- Conducted training sessions for new hires and coached existing team members to improve performance and meet sales goals.
- Facilitated inventory management and ordering processes to maintain optimal stock levels and minimize out-of-stock occurrences.
- Coordinated multiple phone lines to improve customer communication and responsiveness.
- Performed bookkeeping tasks, including tracking expenses and revenues.
- Used Microsoft Word for document creation and formatting tasks.
Front End Manager
Walmart
Lanett, Alabama
2018.08 - 2024.02
- Implemented strategies that enhanced customer experience, leading to higher satisfaction and loyalty.
- Delivered exceptional customer service by addressing inquiries and resolving issues during checkout.
- Conducted regular inventory audits and maintained accurate records to optimize product availability.
Proprietor/Owner
J'3 Child Care Center
Lithia Springs, Georgia
2016.05 - 2019.08
- Launched and managed small business, overseeing operations and financial management to ensure sustainability.
- Executed daily data entry and tracked financial records to maintain accurate reporting and support decision-making.
- Prepared weekly lesson plans and organized field trips that integrated educational objectives with social skill development.
- Developed strong connections with children and families through regular communication and support.
Education
GED -
Georgia Board of Technical & Adult Education
Smyrna, GA2007-08
Skills
- Customer service
- Communication skills
- Conflict Resolution
- Interpersonal Skills
- Time Management
- Organization
- Problem solving
- Team building
- Product knowledge
Timeline
Calling Representative
Get Covered Illinois
2025.12 - Current
RGM/Store Manager
Pizza Hut
2024.02 - 2025.01
Assistant Manager
Family Dollar
2022.07 - 2024.02
Front End Manager
Walmart
2018.08 - 2024.02
Proprietor/Owner
J'3 Child Care Center
2016.05 - 2019.08
GED -
Georgia Board of Technical & Adult Education