Aritzel Lopez
West Jordan,UT
Summary
Resourceful Calling Agent with experience in customer service and telemarketing. Possess strong communication skills, adept at building rapport and maintaining client relationships. Demonstrated ability to meet sales targets, improve call handling efficiency, and resolve customer issues promptly. Proven success in contributing to team objectives and driving business growth through effective call strategies.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Calling Agent
experior
West Jordan, Utah
08.2026 - Current
- Managed inbound and outbound calls, enhancing customer satisfaction through effective communication.
- Assisted customers with inquiries and resolved issues, leading to improved client trust and loyalty.
- Communicated with clients to gather information and clarify policy details.
- Reviewed policy applications for accuracy and compliance with regulations.
- Documented call interactions to maintain accurate records and support team collaboration.
Assistant Manger
Jack in the Box
04.2024 - Current
- Coordinated training programs to improve team skills and elevate service quality.
- Assisted in managing daily operations and staff scheduling for efficient service.
- Assisted in daily operations management and staff scheduling to ensure seamless restaurant functionality.
- Trained new employees on company policies and customer service standards.
- Coordinated inventory management to ensure product availability and reduce waste.
Shift Lead
Sweet Rolled Tacos The Gateway
Salt Lake City, UT
04.2023 - 12.2023
- Supervised daily operations of food preparation and service team to ensure smooth workflow.
- Trained new staff on menu items and customer service standards.
- Trained new team members on product preparation and customer interaction to enhance service quality.
- Managed inventory levels and restocked supplies to maintain operational readiness.
Education
High school diploma -
West High School
Salt Lake City05-2024
Skills
- Client Engagement
- Customer service
- Communication skills
- Regulatory Compliance
- Transaction Management
- Point of Sale
- POS
- Cash Handling
- Food Safety
- Food service operations
- Restaurant Experience
- Quick service restaurant
- Shift Management
- Team Leadership
- Supervising Experience
- Organizational skills
- Microsoft Office
- Computer skills
- Spanish
- Leadership
- Guest services
- Client Support
Personal Information
Availability: Anywhere
Certification
CPR Certification, Food Handler Certification
Additional Information
I was in the wrestling team for west high school, that helped me become more open to possibilities and more risky in a good way. Taking responsibility of me and my team.
Timeline
Calling Agent
experior
08.2026 - Current
Assistant Manger
Jack in the Box
04.2024 - Current
Shift Lead
Sweet Rolled Tacos The Gateway
04.2023 - 12.2023
High school diploma -
West High School