Cassadee Hibbs
Lake Worth,FL
Summary
Dependable Lead Server who is successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
10
10
years of professional experience
Work History
Lionfish Modern Coastal Cuisine
Key Manager/Server
09.2020 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Established best practices for sales and customer service with other team members to help increase store's efficiency.
Lead Server
Hampton Social
03.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
NuVista Living
Certified Nursing Assistant
01.2014 - 02.2016
- Kept detailed records of nursing assessments, administered treatments and medication, and established discharge procedures for follow-up care needs.
- Helped over 60 patients effectively manage routine bathing, grooming and other hygiene needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Carolina Ale House
Bartender
02.2017 - 03.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits by 10% in just 2 Months.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Education
Bachelor of Science - Health Sciences
Florida Atlantic University
Boca Raton, FL08.2021
Associate of Arts - Health Sciences
Palm Beach State College
Lake Worth, FL01.2018
Skills
- Customer Retention
- Problem-solving skills
- Exceptional Customer Service
- Interpersonal communication skills
- Strategy Development
Accomplishments
- Deans and Presidents List for two years.
- Honor Roll for four years.
- Over 1,500+ hours in community service.
Timeline
Lead Server
Hampton Social
03.2023 - Current
Lionfish Modern Coastal Cuisine
Key Manager/Server
09.2020 - Current
Carolina Ale House
Bartender
02.2017 - 03.2021
NuVista Living
Certified Nursing Assistant
01.2014 - 02.2016
Bachelor of Science - Health Sciences
Florida Atlantic University
Associate of Arts - Health Sciences
Palm Beach State College
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