Cassadi rose
Oxford,Ohio
Summary
Energetic and organized professional with talent for leading teams and ensuring smooth operations. Possesses strong understanding of customer service and operational efficiency, along with skills in conflict resolution and time management. Committed to delivering exceptional results and enhancing team performance.
Overview
3
3
years of professional experience
Work History
Closing Manager
Penn Station Subs
10.2023 - Current
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Crew Member
McDonald's Restaurant
11.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
No Degree - Political Science
Miami University
Oxford, OH05-2028
High School Diploma -
Talawanda High School
Oxford, OH05-2024
Skills
- Strong leadership
- Problem-solving abilities
- Multitasking Abilities
- Effective leader
- Operational Efficiency
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Adaptability
- Delegation
- Supervision and training
- Cross-functional team leadership
Timeline
Closing Manager
Penn Station Subs
10.2023 - Current
Crew Member
McDonald's Restaurant
11.2021 - 11.2022
No Degree - Political Science
Miami University
High School Diploma -
Talawanda High School
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