Cassandra Aarons
Columbus,OH
Overview
30
30
years of professional experience
3
3
years of post-secondary education
Summary
Experienced professional with 30+ years in counseling, case management, community outreach, and financial services. Skilled in client advocacy, crisis intervention, and complex case resolution, committed to empowering individuals and families."
Work History
School Guidance Counselor Intern
The Academy for Urban Scholars
Columbus, OH
01.2024 - Current
- Provide individual and group counseling;conduct assessments;collaborate with families and staff; maintainFERPA-compliant records; support crisis intervention.
- Maintained confidential student records and counseling notes accurately.
- Cultivated relationships with community organizations to increase access to resources for students and families.
- Created activities that encouraged positive self-esteem among students.
Teacher (Substitute/Support Role)
Columbus City Schools
Columbus, OH
01.2003 - Current
- Delivered lesson plans to diverse classrooms in absence of regular teachers.
- Managed classroom behavior to maintain a positive learning environment.
- Adapted instructional materials for various student needs and learning styles.
Community Outreach Coordinator
Take it to the Highways and Byways Ministry
Columbus
01.1996 - Current
- Assisted clients in setting and achieving personal and life goals
- Connected individuals to community resources including housing, medical care, and legal aid
- Conducted intake assessments to identify short- and long-term client needs
- Advocated for underserved populations with sensitivity and compassion
HEAP Intake Specialist
Breathing Association
Columbus, Ohio
01.2024 - 12.2024
- Conducted face-to-face interviews for HEAP and PIPP energy assistance programs
- Assisted clients with application completion and documentation requirements
- Responded to inquiries while maintaining exceptional customer service standards
- Met program goals while adhering to regulatory and departmental guidelines
Escalations Manager
JPMorgan Chase
Columbus, Ohio
01.2006 - 12.2024
- Account Specialist III
January 2019 – December 2024Managed and collected outstanding accounts receivable
Resolved billing disputes and developed repayment plans with clients
Reduced delinquency through effective communication and follow-up
Maintained detailed collection reports and ensured regulatory compliance
Escalation Case Manager
January 2016 – December 2019Resolved complex internal and external escalated complaints
Responded to urgent and sensitive customer issues via written correspondence
Demonstrated in-depth knowledge of banking products and procedures
Delivered timely resolutions while maintaining high customer satisfaction
Foreclosure Prevention Specialist (Loss Mitigation Solicitor II)
January 2012 – December 2015Managed delinquent mortgage accounts and evaluated loss mitigation options
Prepared workout plans including loan modifications and short sales
Assisted homeowners in avoiding foreclosure through alternative solutions
Document Review Analyst
January 2012 – December 2012Reviewed foreclosure and legal documents for accuracy and compliance
Prepared documents for notarization and submission to attorneys
Conducted detailed page-by-page document analysis
Customer Service Professional II / Credit Card Advisor
January 2006 – December 2008Handled 90+ customer calls daily in a fast-paced environment
Delivered personalized service and resolved account inquiries
Maintained a 95% customer satisfaction rating
Demonstrated professionalism, empathy, and efficiency
Education
Master of Education - School Counselor Education (High School Level)
University of Dayton
Dayton, OH 01.2003 - 12.2005
Skills
- Customer Service & Escalation Resolution
- Case Management & Client Advocacy
- Intake Interviews & Needs Assessment
- Community Outreach & Referrals
- Conflict Resolution
- Compliance & Confidentiality
- Documentation & Data Entry
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Multitasking in High-Volume Environments
- Critical Thinking & Problem Solving
- Professional Communication & Public Speaking
ADDITIONAL QUALIFICATIONS
- Strong attention to detail and documentation accuracy
- Ability to work independently with minimal supervision
- Compassionate approach in high-stress and sensitive situations
- Valid driver’s license, insurance, and reliable transportation
Timeline
School Guidance Counselor Intern
The Academy for Urban Scholars
01.2024 - Current
HEAP Intake Specialist
Breathing Association
01.2024 - 12.2024
Escalations Manager
JPMorgan Chase
01.2006 - 12.2024
Teacher (Substitute/Support Role)
Columbus City Schools
01.2003 - Current
Master of Education - School Counselor Education (High School Level)
University of Dayton
01.2003 - 12.2005
Community Outreach Coordinator
Take it to the Highways and Byways Ministry
01.1996 - Current