Cassandra Alamilla
Rutherfordton,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Bartender
Copper Penny Bar And Grill
08.2019 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Cashier
Food Lion
07.2018 - 05.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Overnight Stock Associate
Walmart
04.2016 - 11.2018
- Improved inventory accuracy by diligently organizing and restocking shelves during overnight shifts.
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
- Collaborated with team members to complete tasks quickly and accurately, reducing customer complaints related to out-of-stock items.
Skills
- Payment Processing
- Basic Accounting
- Clear and Effective Communication
- Complex Problem-Solving
- Customer Service Expertise
- Adaptability
- Sales Development
- Teamwork and Professionalism
Timeline
Bartender
Copper Penny Bar And Grill
08.2019 - Current
Cashier
Food Lion
07.2018 - 05.2019
Overnight Stock Associate
Walmart
04.2016 - 11.2018
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