Cassandra Allen
Carlinville,IL
Summary
Experienced Assistant Manager proficient in property management, including tenant relations, compliance with housing regulations, and maintenance coordination. Skilled in handling complex situations with diplomacy and efficiency. Adept at improving tenant satisfaction and streamlining processes for better efficiency. Committed to maintaining high standards of property conditions and tenant services.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Carleton Companies
St Louis, MO
05.2023 - 04.2024
- Ensured compliance with all applicable laws related to fair housing practices.
- Kept records of correspondence with residents and tenants.
- Regularly updated tenant and unit information for database accuracy.
- Efficiently escalated critical issues, ensuring prompt resolutions.
- Executed necessary eviction procedures following legal guidelines.
- Conducted regular property inspections to identify and arrange necessary repairs.
- Compared submitted information against program standards.
- Examined applications for accuracy and completeness.
- Managed collection of monthly assessments, rental fees, deposits and payments.
- Interacted with potential renters during showings providing information about the property features
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements
- Handled resident complaints and expedited maintenance requests
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks
- Answered 30-45 calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted property manager in leasing and marketing activities
Assistant Manager
Eastpointe Realty
St Louis, MO
04.2021 - 04.2023
- Ensured compliance with all applicable laws related to fair housing practices.
- Kept records of correspondence with residents and tenants.
- Regularly updated tenant and unit information for database accuracy.
- Efficiently escalated critical issues, ensuring prompt resolutions.
- Managed eviction proceedings in compliance with state law.
- Conducted property inspections to schedule necessary maintenance.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Monitored construction and maintenance projects.
- Gathered monthly assessments, rental fees, deposits, and payments.
- Verified rental eligibility using company's process.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Conducted tours of vacancies with prospective tenants.
- Handled 30-40 calls per shift addressing customer inquiries.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Supported property manager with leasing responsibilities.
- Communicated policies and procedures to tenants.
- Ensured quick resolution of maintenance issues.
Education
Lincoln Sr High
East St Louis, IL05-1985
Skills
- Property Management Coordination
- Tenant Relations
- Housing Law Compliance
- Conflict resolution
- Database Management
- Verbal and written communication
- Multitasking and organization
- Yardi
- Outlook, Excel, Microsoft Word
- Workload management
- Customer relationship management (CRM)
Timeline
Assistant Manager
Carleton Companies
05.2023 - 04.2024
Assistant Manager
Eastpointe Realty
04.2021 - 04.2023
Lincoln Sr High
Similar Profiles
Yolanda BryantYolanda Bryant
Assistant Property Manager at Carleton CompaniesAssistant Property Manager at Carleton Companies
Arnita D. SessionArnita D. Session
Property Manager at Carleton CompaniesProperty Manager at Carleton Companies
Katrell TrotterKatrell Trotter
Maintenance Supervisor at Carleton CompaniesMaintenance Supervisor at Carleton Companies
Tyler SummersTyler Summers
Cook at 33 Daley StreetCook at 33 Daley Street
Stephanie LawtonStephanie Lawton
911 Communications Trainer at MONTGOMERY COUNTY SHERIFFS OFFICE911 Communications Trainer at MONTGOMERY COUNTY SHERIFFS OFFICE