Isabella Cambre
Cibolo,TX
Summary
Friendly and dedicated customer service representative with extensive experience in service. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, Spanish-speaking, enthusiastic, and results-oriented, with a demonstrated passion for building relationships and growing businesses. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be valued. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Greystar Property Management
New Braunfels, Texas
2024.08 - Current
- Provided exceptional customer service by conducting property tours, addressing inquiries, and guiding prospective residents through the leasing process.
- Prepared and processed leasing documents, applications, background checks, and renewals in compliance with fair housing laws and company policies.
- Built and maintained strong resident relationships to encourage lease renewals, and minimize turnover.
- Coordinated with maintenance and property management teams to ensure units were market-ready, and resident concerns were resolved promptly.
- Supported marketing efforts by creating listings, updating online platforms, hosting open houses, and participating in community outreach.
- Assisted with executing Greystar’s marketing strategies, including online advertising, resident events, social media promotions, and outreach campaigns.
- Maintained detailed records of leasing activity, traffic reports, and availability using internal systems and weekly reporting tools.
- Supported community retention efforts through exceptional resident engagement and communication during the leasing cycle
Business Center Representative
H-E-B
Schertz, Texas
2022.04 - Current
- Responded promptly to emails from clients seeking information about services offered.
- Maintained accurate records of all transactions processed.
- Identified areas where improvements could be made to increase efficiency.
- Processed payments for services rendered using cash register or POS system.
- Implemented strategies for improving customer satisfaction ratings at the business center.
- Managed daily operations of the business center including opening and closing procedures.
- Answered inquiries regarding services offered by the business center.
Cash Controller
H-E-B
Schertz, TX
2022.11 - 2024.08
- Collaborated with other departments to ensure proper recording of transactions affecting cash balances.
- Ensured compliance with applicable laws and regulations related to money laundering prevention and detection programs.
- Ensured accuracy in all accounting entries and records.
- Resolved billing discrepancies with vendors or customers promptly.
- Performed basic accounting and bookkeeping services to manage business operations.
Cashier
H-E-B
Schertz, TX
2015.02 - 2022.04
- Customer service representative who deals with financial transactions, assists customers throughout shopping experience, and accurate cash handling
- Awarded outstanding customer service recognition awards in June 2018 and August 2018
- Cashier of the month December 2017
- Promoted from customer service assistant to cashier.
Education
Associate of Arts -
Northeast Lakeview College
Universal City, TX05.2020
Multidisciplinary Studies -
University of Texas at San Antonio
San Antonio, TX2020-01
Skills
- Customer relationship management
- Leasing documentation
- Fair housing compliance
- Marketing strategies
- Property management coordination
- Market analysis
- Effective communication
- Bilingual communication
Timeline
Leasing Professional
Greystar Property Management
2024.08 - Current
Cash Controller
H-E-B
2022.11 - 2024.08
Business Center Representative
H-E-B
2022.04 - Current
Cashier
H-E-B
2015.02 - 2022.04
Associate of Arts -
Northeast Lakeview College
Multidisciplinary Studies -
University of Texas at San Antonio