Ruby Jones
Memphis,TN
Summary
Dynamic General Manager, trainer and leasing professional with a proven track record at CubeSmart, excelling in customer relationship management and team collaboration. Skilled in market analysis and property management, I have successfully enhanced tenant satisfaction through strategic initiatives and effective communication, fostering long-term resident engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Leasing Professional
The Madison at Schilling Farms
Collierville, Tennessee
10.2024 - Current
- Managed leasing operations and guided prospective residents through property tours.
- Assisted in processing lease applications and ensuring compliance with company policies.
- Cultivated positive relationships with current and prospective residents to enhance retention and engagement.
- Coordinated resident events to foster community engagement and increase tenant satisfaction.
- Collaborated with maintenance staff to ensure timely resolution of service requests.
- Conducted market research on rental trends and competitor offerings to inform pricing and marketing strategies.
- Escalated critical issues to property manager to deliver immediate resolution.
Leasing Consultant
RPM / CLK Multi-family
03.2023 - Current
- Coordinated resident move-ins and move-outs, enhancing overall resident satisfaction.
- Managed lease agreements, ensuring compliance with company policies and fostering trust with residents.
- Assisted residents with leasing inquiries and property tours.
- Developed strong relationships with residents to enhance community engagement.
- Maintained accurate records of prospective renters, applications, and leases to streamline leasing processes.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Trained new leasing staff on best practices and company systems.
General Manager
CubeSmart
01.2022 - 10.2022
- Directed daily operations to ensure efficient facility management and customer satisfaction.
- Led associates and managers to deliver exceptional client experiences.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Collaborated with vendors to negotiate contracts and secure competitive pricing options.
- Managed inventory control processes to ensure optimal stock levels and organization.
- Guided subordinate managers to foster cooperation across the organization.
General Manager
Devon Self Storage
05.2020 - 09.2021
- Implemented strategic initiatives that improved service quality and streamlined operations.
- Ensured compliance with safety regulations and company policies across all operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Cultivated long-term customer relationships through proactive account management.
- Guided and supported subordinate managers to promote a cooperative organizational atmosphere.
Billing Specialist
Dar Salud Care PLLC
05.2020 - 09.2020
- Reviewed and verified billing information, maintaining accuracy and compliance.
- Collaborated with healthcare providers to resolve billing discrepancies, enhancing overall billing accuracy.
- Processed patient billing and insurance claims, ensuring timely reimbursement.
- Utilized billing software to streamline invoicing and payment tracking.
- Maintained detailed records of billing transactions and adjustments.
Leasing Agent
BG Multifamily Temp Agency / College Park
03.2020 - 05.2020
- Supported Property Manager in ensuring compliance with financing programs including Tax Credit, Income Based, and HUD.
- Managed lease agreements and ensured compliance with company policies.
- Conducted tenant screenings and verified applicant information for leasing approvals.
- Coordinated maintenance requests and provided timely updates to residents.
- Handled calls and inquiries from various parties, employing active listening and open-ended questioning to resolve issues.
- Performed administrative duties such as filing paperwork and updating databases.
- Received rent payments and tracked transactions in accounting software.
Field Training Specialist / General Manager
CubeSmart Self Storage
11.2017 - 02.2020
- Coordinated on-site rental space operations and trained new employees for seamless service delivery.
- Quickly and effectively solved customer challenges.
- Maintained quality control and satisfaction records to ensure compliance with standards.
- Mentored new employees, providing guidance and support to enhance onboarding experience.
- Assisted with training and office set-up during new facility openings.
- Prepared daily, weekly, monthly and annual reports.
Education
Bachelor of Science - Business Management / Organizational Development
Bethel University
MemphisSkills
- Leasing specifications
- Property management
- Property inspections
- Market trends
- Customer relationship management
- Account management
- Customer service
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Employee training
- Goal-oriented mindset
- Business processes
Timeline
Leasing Professional
The Madison at Schilling Farms
10.2024 - Current
Leasing Consultant
RPM / CLK Multi-family
03.2023 - Current
General Manager
CubeSmart
01.2022 - 10.2022
General Manager
Devon Self Storage
05.2020 - 09.2021
Billing Specialist
Dar Salud Care PLLC
05.2020 - 09.2020
Leasing Agent
BG Multifamily Temp Agency / College Park
03.2020 - 05.2020
Field Training Specialist / General Manager
CubeSmart Self Storage
11.2017 - 02.2020
Bachelor of Science - Business Management / Organizational Development
Bethel University