PAM GARRARD
Jacksonville,FL
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Lost Lake Apt homes Becovicmgmt.com
Jacksonville, FL
01.2024 - Current
- Assisted prospective tenants in locating available rental units that met their criteria.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Organized and conducted weekly apartment tours for prospective tenants.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
- Conducted regular inspections of rental properties to ensure they are kept up to code and in good condition.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Ensured all rent payments were received on time by following up with delinquent renters when necessary.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Ensured compliance with fair housing laws throughout the entire leasing process.
Senior Leasing Professional
The Four At Deerwood - Greystar
Jacksonville, FL
02.2022 - 01.2024
- Won Leasing Professional of the year for North Florida Apartment Association, 2022.
- Graduated from Dale Carnegie leadership/sales training, became a mentor for new leasing agents Greystar.
- All my experiences are the same as above Lost Lake Apt homes
Senior Leasing Professional
Lost Lake Apt homes
Jacksonville, FL
02.2020 - 11.2022
- Leasing Professional of the Year 2021
- Leased property to 100% for a few months
- Experiences are the same as above
Credit Card Fraud Specialist
Citi Bank Corporate
Jacksonville, FL
01.2019 - 01.2020
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Prepared detailed reports on investigations into suspected fraudulent activities.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Call Center heavy call volume incoming and outbound
Senior Leasing Professional
Creekside Park Apt - Marylandmgmt
Jacksonville/Orange Park, FL
03.2014 - 11.2019
- Won Leasing Professional of the year 2017 and 2015, rising star.
Education
Business
San Antonio College
San Antonio, TX09-1990
Skills
- Training and mentoring
- Business processes and procedures
- Issue Escalation
- Event Planning
- Telephone and email etiquette
- Property amenities
- Sales and marketing aptitude
- Lease Agreements
- Application processing
- Creative Problem-Solving
- Leasing Terms and Specifications
- Lease Renewals
- Background Checks
- Resident assistance
- Customer Service
- Sales Techniques
- Reporting and Correspondence
- Application management
- Background Check Process
- Building rapport
- Sales proficiency
- Team Collaboration
- Cash Handling
- Maintenance Requests
- File Management
- Leasing and sales
Accomplishments
- US Army 14 years certified trainer and Drill /sergeant 5 occupational skills highest rank Staff Sergeant / E-6. Awarded several Army Commendation Medals and over seas ribbon
References
References available upon request.
Timeline
Leasing Professional
Lost Lake Apt homes Becovicmgmt.com
01.2024 - Current
Senior Leasing Professional
The Four At Deerwood - Greystar
02.2022 - 01.2024
Senior Leasing Professional
Lost Lake Apt homes
02.2020 - 11.2022
Credit Card Fraud Specialist
Citi Bank Corporate
01.2019 - 01.2020
Senior Leasing Professional
Creekside Park Apt - Marylandmgmt
03.2014 - 11.2019
Business
San Antonio College
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