Shyniqua White
Summary
Dedicated Leasing Consultant with over 10 years of customer service experience, specializing in customer relationship management and resident retention. Skilled in managing lease agreements and addressing tenant inquiries to enhance satisfaction and engagement. Possesses certifications in the medical field, including CNA, PCT, CPR, and First Aid.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Waverly Villas
Augusta, Georgia
06.2020 - 10.2023
- Conducted property tours for prospective tenants, highlighting amenities and community features to enhance tenant engagement.
- Managed lease agreements and ensured compliance with company policies and regulations.
- Assisted residents with maintenance requests, coordinating prompt service from technicians to ensure resident satisfaction.
- Provided excellent customer service, addressing tenant inquiries and resolving issues promptly.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding unit availability and pricing, providing clear information to facilitate leasing decisions.
Apartment Leasing Consultant
Timber at the Bay
Augusta, GA
02.2018 - 03.2020
- Managed leasing operations and resident inquiries at Timber at the Bay.
- Conducted property tours and showcased amenities to potential residents.
- Assisted in processing rental applications and lease agreements efficiently.
- Collaborated with maintenance team to address tenant service requests promptly.
- Maintained accurate records of lease agreements and tenant information systems.
Customer Service Representative
Teleperformance USA
Augusta, Georgia
08.2015 - 01.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries, delivering accurate information to enhance customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions and transactions, supporting informed follow-ups and service continuity.
- Documented customer interactions in CRM software, ensuring comprehensive records for improved service delivery.
Education
High School Diploma -
Harrison Central High
Augusta, GA05-2011
Some College (No Degree) - Medical
Training For Life
Augusta, GASkills
- Lease administration
- Leasing specifications
- Application processing
- Application processing
- Maintenance coordination
- Customer management
- Retention strategies
- Community outreach
- Application processing
Timeline
Leasing Consultant
Waverly Villas
06.2020 - 10.2023
Apartment Leasing Consultant
Timber at the Bay
02.2018 - 03.2020
Customer Service Representative
Teleperformance USA
08.2015 - 01.2018
High School Diploma -
Harrison Central High
Some College (No Degree) - Medical
Training For Life