Amanda Gonzalez
Seminole,FL
Summary
Experienced in promoting products and driving revenue through effective customer engagement and sales communication. Highly organized and reliable, with a proven track record in setting up displays, restocking shelves, and providing knowledgeable assistance to in-store customers. Committed to enhancing store loyalty by delivering unparalleled support and ensuring customer satisfaction.
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
CLK Multifamily Management
Seminole, USA
05.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
- Conducted thorough market research to stay informed of current trends and competitor offerings
- Responded to requests and scheduled appointments for property showings
- Increased tenant satisfaction by promptly addressing concerns and resolving issues
- Verified tenant incomes and other information before accepting lease applications
- Greeted clients, showed apartments, and prepared leases
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Collected rent and tracked resident payments and information in computer system
- Collaborated with team members to consistently provide a seamless leasing experience for all clients
- Maintained high occupancy rates through effective marketing strategies and excellent customer service
- Distributed and followed up on tenant renewal notices
- Collected monthly rent payments and other fees, always properly recording, and processing money
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Sales Representative
Metro by T-Mobile
Pinellas Park, USA
10.2022 - 01.2023
- Answered product questions with up-to-date knowledge of sales and promotions
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Stayed up to date on company products and services to support sales objectives
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Listened to customers to understand needs and refer to optimal services
- Built and maintained relationships with peers and upper management to drive team success
- Educated customers on product features and technical details to highlight benefits
Manager
Mcdonalds
Pinellas Park, USA
10.2020 - 08.2022
- Recruited and hired qualified candidates to fill open positions
- Assigned tasks to associates to fit skill levels and maximize team performance
- Trained employees on additional job positions to maintain coverage of roles
Front Desk Receptionist
Pavimento Inc
Clearwater, USA
08.2019 - 05.2020
- Contacting customers about their account
- Data based info
- Check schedule
- Emails
- Graphs
- Making appointment
- Received incoming calls and coordinated with staff to fulfill customer requests
- Explained policies and procedures to visitors
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
Education
High School Diploma -
St. Petersburg High School
Saint Petersburg, FL01.2019
Skills
- Inside sales
- Outside sales
- Post-sales support
- Sales closing
- Product management
- Pricing
- Background Checks
- Sales and marketing aptitude
- Application management
- Fair housing policies
- Customer Service
- Collection Actions
- Local market conditions
- Sales Techniques
- Market Trends
- Lease Agreements
- Prospecting assistance
- Background Check Process
- Property tours and inspections
- Resident assistance
- Business processes and procedures
- Creative Problem-Solving
- Competitive Research
- Clear Communication
- Lease oversight
- Relationship Building
- Lease Renewals
- Leasing Terms and Specifications
- Cash Handling
- Application verification
- Unit maintenance
- Lease administration
- Telephone and email etiquette
- Property amenities
- Market Research
- Closing Techniques
- Leasing and sales
- Pricing management
- Lending
- Team Collaboration
- Account Management
- Lease writing
- Phone and Email Etiquette
- Property Tours
- Application processing
- Unit inspection
Languages
Spanish, Native or Bilingual
Timeline
Leasing Consultant
CLK Multifamily Management
05.2023 - Current
Sales Representative
Metro by T-Mobile
10.2022 - 01.2023
Manager
Mcdonalds
10.2020 - 08.2022
Front Desk Receptionist
Pavimento Inc
08.2019 - 05.2020
High School Diploma -
St. Petersburg High School