Nahomy Pena
Lynnwood
Summary
Friendly and adaptable, with knack for understanding client needs and building strong relationships. Familiar with customer service principles Dedicated to driving customer satisfaction and contributing to client success through effective communication and problem-solving.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Ovation Apartments
Seattle, Washington
02.2026 - 09.2026
- Conducted property tours and showcased amenities to prospective residents.
- Conducted background checks on applicants.
- Organized lease signings, ensuring all documentation was completed accurately and efficiently.
- Coordinated regular meetings to align team goals and strategies.
- Collaborated with management to identify areas for team development and growth initiatives.
- Greeted guests and provided excellent customer service.
- Scheduled viewings for interested parties looking to rent a property owned by the company.
- Negotiated terms of new leases with prospective tenants.
Client Success Specialist
Collection Agency
08.2023 - 02.2025
- Provided comprehensive training to new hires, fostering a culture of exceptional customer service within the team.
- Assisted clients in achieving their goals by developing customized success plans and monitoring progress.
- Collaborated closely with sales teams to identify upselling opportunities and expand existing accounts.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Nordstrom
06.2022 - 11.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier Helper
Nordstrom
06.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Trained new cashier team members in customer service and money handling processes.
Education
GED -
Everett Community College
Everett, WA07-2023
Skills
- Problem-solving
- Customer relationship management
- Negotiation skills
- Sales strategies
- Team collaboration
- Time management
- Problem solving
- Customer service
- Attention to detail
- Team building
Accomplishments
Trained and supported multiple properties, delivering training programs that empowered teams to achieve operational excellence, enhance customer satisfaction, and drive client success.
Languages
Spanish
Timeline
Leasing Professional
Ovation Apartments
02.2026 - 09.2026
Client Success Specialist
Collection Agency
08.2023 - 02.2025
Sales Associate
Nordstrom
06.2022 - 11.2022
Cashier Helper
Nordstrom
06.2021 - 10.2021
GED -
Everett Community College