Maci Holt
Asheville,NC
Summary
Dynamic professional with a proven track record at Brookside Property Services, enhancing tenant satisfaction and retention through exceptional customer service and efficient lease management. Skilled in property marketing and creative problem-solving, I significantly increased lease renewals. Expert in application processing and relationship building, I thrive in fast-paced environments, demonstrating a goal-oriented mindset and strong negotiation abilities.
Overview
11
11
years of professional experience
Work History
Leasing Professional
Brookside Property Services
Asheville, NC
11.2023 - 08.2024
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Invited prospects to fill out application upon completion of property tour.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Organized community events to foster a positive living environment for all residents.
- Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
- Distributed and followed up on tenant renewal notices.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated professional networks by engaging in professional, industry and government organizations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as lotteries, dedications and project tours.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Completed annual rent calculations using housing database software.
In Home Care Aid
Private Care
Asheville, NC
09.2016 - 10.2023
- Assisted clients with meal preparation, paying close attention to dietary restrictions and personal preferences for improved nutrition.
- Provided emotional support for clients, engaging in meaningful conversations to build trust and rapport.
- Supported clients in maintaining their independence by assisting with mobility and transfers using proper techniques.
- Developed strong relationships with family members, providing updates on the client''s status and addressing any concerns they may have had about their loved one''s care.
- Promoted a clean and safe environment through thorough housekeeping tasks and maintaining organized living spaces for clients.
- Demonstrated adaptability in adjusting care approaches to meet the unique needs of each client, resulting in improved overall satisfaction.
- Maintained detailed documentation of client progress, updating care plans as necessary based on observed changes or new information from healthcare providers.
- Increased client comfort by utilizing effective pain management techniques according to care plan directives.
- Exceeded company expectations for punctuality and reliability, ensuring consistent care was provided to all clients assigned during my tenure as an In-Home Care Aide.
- Facilitated client transportation to appointments, social events, or errands while ensuring their safety at all times.
- Enhanced clients'' daily living experience by performing tasks such as bathing, dressing, and grooming assistance.
- Improved client satisfaction by providing compassionate and attentive care to individuals with various needs.
- Safeguarded client privacy by adhering strictly to HIPAA regulations throughout all interactions and documentation processes within each case handled.
- Implemented fall prevention strategies within the home environment, minimizing risk factors for accidents or injuries among clients.
- Enhanced communication between interdisciplinary team members through accurate reporting of observations related to a client''s physical and emotional wellbeing.
- Ensured medication adherence by administering prescribed medications on time and documenting administration accurately.
- Encouraged clients to participate in recreational activities tailored to their interests for enhanced mental wellbeing.
- Collaborated with healthcare professionals to ensure continuity of care and adherence to individualized care plans.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Trained new staff members on best practices for home health care.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Researched and recommended community resources to meet clients' needs.
Head Bartender
Redlobster
Asheville, NC
07.2022 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Assistant Manager
Magic One Auto
Asheville, NC
06.2021 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented staff training programs to elevate service standards and knowledge.
Server
Turkey Creek Cafe
Asheville, NC
05.2013 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Erwin High School
Asheville, NC06.2016
Skills
- Fair housing policies
- Telephone and email etiquette
- Goal-oriented mindset
- Training and mentoring
- Application processing
- Effective negotiation
- Background Checks
- Event Planning
- Issue Escalation
- Fair housing regulations understanding
- Customer Service
- Clear Communication
- Lease Renewals
- Lease Agreements
- Team Collaboration
- Property Inspections
- Creative Problem-Solving
- Cash Handling
- Customer service expertise
- Unit inspection
- Leasing Terms and Specifications
- Relationship Building
- Phone and Email Etiquette
- Property tours and inspections
- Property Management
- Organized Mindset
- Community Engagement
- Property Marketing
- Staff Management
- File Management
- Property Tours
- Administrative Support
- Interpersonal Relations
- Closing Techniques
- Building rapport
- Market Research
- Sales proficiency
- Application management
- Sales Techniques
- Market Trends
- Reporting and Correspondence
- Business Development
- Database Management
- Administrative Oversight
- Competitive Research
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Customer service-focused
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Creative and Adaptable
- Customer Relations
- Microsoft Office
- Team building
- Financial budgeting and reporting
- Data Entry
- Task Prioritization
- Self Motivation
Timeline
Leasing Professional
Brookside Property Services
11.2023 - 08.2024
Head Bartender
Redlobster
07.2022 - 02.2023
Assistant Manager
Magic One Auto
06.2021 - 07.2022
In Home Care Aid
Private Care
09.2016 - 10.2023
Server
Turkey Creek Cafe
05.2013 - 09.2016
High School Diploma -
Erwin High School