Cassandra Armstrong
Victorville,CA
Summary
Detail-oriented individual with exceptional communication and problem solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Sr Admin/BSL Liaison
Optum
02.2019 - Current
Manage VP calendar, coordinate meetings avoiding scheduling conflicts and set up meetings. Make travel arrangements, track expenses, and submit expense reports in Concur.
Onboard new hires, manage transfers, terms. Add & remove system access. Order equipment and supplies for employees. Extensive troubleshooting and works closely with IT to resolve employee issues.
Work special projects.
Optum - Claims Processor
Las Vegas, NV - February 2017 to 2019
Process medical claims for contracted Medicare providers. Review provider contracts and company SOPs to aid in accurately processing medical claims. Analyze data and identify trends and provide updates as necessary. Consistently meet established productivity, scheduled adherence, and quality standards.
Education
High School Diploma -
Washington High School
Los Angeles, CASkills
- A results driven professional with a strong work ethic and a history of meeting and exceeding company goals
- Experience in listening to customers’ needs and resolving complex issues
- Maintain positive relationships by building trust, acting with integrity, and having detailed product knowledge
- Effectively communicating and using interpersonal skills to work with all socioeconomic backgrounds
- Able to multitask in a fast-paced environment and adapt to frequent policy/procedure changes
Timeline
Sr Admin/BSL Liaison
Optum
02.2019 - Current
High School Diploma -
Washington High School
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