Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Cassandra Avila

Houston,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Specialist 1

JPMorgan Chase
09.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exhibited fluency skills in verbal and written Spanish communication
  • Expert in handling multiple tasks simultaneously.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Spanish Interpreter

Cyracom International Inc.
08.2019 - 06.2020
  • Works adhering to the regulations and protocols set by the company
  • Maintained the authenticity of original messages in terms of emotion, tone, context and content
  • Consistently maintained a high level of enthusiasm while delivering outstanding customer service in all interactions.
  • Catered to various companies and clients spanning across medical providers, health insurance firms financial branches public schools as well as law enforcement agencies and 911.

Education

Bachelor of Science -

Bellevue University
Bellevue, NE
06-2026

High school graduate -

Sharpstown International School
06.2019

Skills

  • Excellent ability to build positive relationships with customers
  • Professional Interpreter with 2 years of experience
  • Moves easily between English and Spanish without missing details
  • Works under the strict company's regulations and protocols
  • Customer service expertise
  • Superior communication skills
  • Proficient multi-tasker
  • Problem-solving abilities

Volunteer Experience

  • Ed White Elementary school, Organized and distributed learning material and collaborated with teachers. Responsible for cashing out and assisting customers during fundraisers.
  • Westchase Adventist Church, Volunteer work

Timeline

Specialist 1

JPMorgan Chase
09.2021 - Current

Spanish Interpreter

Cyracom International Inc.
08.2019 - 06.2020

Bachelor of Science -

Bellevue University

High school graduate -

Sharpstown International School

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Cassandra Avila