Summary
Work History
Education
Skills
Accomplishments
Psychology Knowledge
Relevant Coursework
Timeline
Generic

Venicia Hooks

Miami,FL

Summary

I am a dedicated and results-driven professional with a Bachelor's degree in Interdisciplinary Studies and a minor in Psychology, seeking a customer service role where I can leverage my strong interpersonal and problem-solving skills to provide exceptional service and create positive customer experiences.

Work History

Customer Care Specialist

Apple
  • Assisted customers in product selection, and provided product knowledge while facilitating sales.
  • Managed and organized merchandise displays to enhance customer shopping experience.
  • Handled customer complaints and returns professionally, turning negative experiences into positive ones.
  • Met and exceeded sales targets consistently.

Customer Service Representative

Veritas Farms
  • Delivered outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed over 50 calls, live chats, and emails per day.
  • Maintained deep understanding of company products and services to provide accurate information and recommendations.
  • Collaborated with cross-functional team to enhance service quality and streamline processes
  • Utilized CRM software to track customer interactions and maintain detailed records for follow-up.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives

Education

Bachelor of Arts- Interdisciplinary Studies -

Florida International University
Miami, FL
12.2022

Minor- Psychology -

Florida International University
Miami, FL
12.2022

Skills

  • Proven ability to resolve customer inquiries and issues promptly and effectively
  • Excellent communication skills, both written and verbal
  • Strong empathy and active listening skills to understand and address customer needs
  • Proficient in handling difficult situations with tact and professionalism
  • Proficient in using customer relationship management (CRM) software
  • Familiarity with helpdesk and ticketing systems
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to build rapport and establish positive relationships with customers and team members
  • Team player with a collaborative mindset, promoting a harmonious work environment
  • Adaptability and a customer-centric approach to problem-solving

Accomplishments

    National Technical Honors Society

Psychology Knowledge

  • Understanding of human behavior, cognitive processes, and motivation.
  • Insight into the psychological factors influencing consumer behavior.
  • Application of psychological Principles to enhance customer service experiences.

Relevant Coursework

  • Psychology
  • Communication
  • Sociology
  • Business

Timeline

Customer Care Specialist

Apple

Customer Service Representative

Veritas Farms

Bachelor of Arts- Interdisciplinary Studies -

Florida International University

Minor- Psychology -

Florida International University

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Venicia Hooks