Cassandra Bachmann
Detroit Lakes,MN
Summary
Dynamic leader with proven expertise in staff supervision and customer service excellence, honed at Maranatha Baptist University. Skilled in schedule coordination and effective communication, consistently enhancing employee performance and customer satisfaction. Trained teams, surpassing operational standards, with a focus on health and safety compliance.
Overview
5
5
years of professional experience
Work History
Food Service Supervisor
Maranatha Baptist University
Watertown, WI
08.2024 - Current
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the kitchen.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Performed continuous evaluations of employee performance and service levels.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Adhered to company food, safety, quality and sanitation policies.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate dining hall operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with organizing employee shift schedules.
Digital Personal Shopper
Walmart
Detroit Lakes, MN
06.2022 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Conducted training sessions for new hires.
- Assisted customers in selecting items that met their individual needs and preferences.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Service Crew Member
Papa Murphy's Take and Bake Pizza
Detroit Lakes, MN
06.2020 - 08.2021
- Prepared diverse food items adhering to safety standards.
- Fulfilled customer orders on time.
- Ensured well-maintained and sanitary environments.
- Prioritized and completed tasks throughout every shift to support store operations.
- Informed customers of daily specials, promotions, and other restaurant information.
- Trained new staff members in various crew functions, as requested by management.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered customer questions and took orders.
Education
Bachelor of Arts - Humanities
Maranatha Baptist University
Watertown, WI05-2025
Skills
- Customer service
- Schedule coordination
- Staff supervision
- Effective communication
- Deadline driven
- Upbeat and outgoing attitude
- Telephone etiquette
Timeline
Food Service Supervisor
Maranatha Baptist University
08.2024 - Current
Digital Personal Shopper
Walmart
06.2022 - Current
Service Crew Member
Papa Murphy's Take and Bake Pizza
06.2020 - 08.2021
Bachelor of Arts - Humanities
Maranatha Baptist University
Similar Profiles
Charity PetersenCharity Petersen
Night Crew Custodial Lead at Maranatha Baptist UniversityNight Crew Custodial Lead at Maranatha Baptist University
Hailee ButlerHailee Butler
Peer Tutor at Maranatha Baptist UniversityPeer Tutor at Maranatha Baptist University
Michael DavisMichael Davis
Athletic Event Staff Member at Maranatha Baptist UniversityAthletic Event Staff Member at Maranatha Baptist University