Cassandra Baker
Mount Pleasant
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
13
13
years of professional experience
Work History
Team Lead
Gordon Food Service
Mount Pleasant, MI
09.2025 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, enhancing skill levels and performance.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Executed counting of tills and prepared bank deposits with precision.
- Championed customer service initiatives to enhance overall satisfaction.
CDL A OTR Truck Driver
McVankampen
Wyoming, MI
01.2022 - 04.2024
- Documented and accurately logged working hours, rest periods and miles driven.
- Kept truck clean and in good operating condition with daily upkeep.
- Planned and adjusted routes to account for traffic and construction issues.
- Built trust-based working relationships with internal team members to support smooth running operations.
- Complied fully with regulations governing load size and weight, safe routes and required break periods.
- Managed time effectively to meet strict deadlines while prioritizing safety.
Front End Customer Service Manager
Walmart
Mount Pleasant, MI
11.2018 - 09.2022
- Set and improved schedules and workflows to optimize front-end operations.
- Established clear goals and coached employees to enhance performance and improve revenue.
- Prepared drawers, counted totals and resolved discrepancies to control financial risks.
- Coordinated breaks and monitored customer levels to keep service consistent.
- Coached cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
- Conducted regular performance evaluations for team members, providing feedback and suggestions for improvement.
- Trained new employees on proper procedures and company policies for front end department.
- Performed opening/closing duties as required, including counting cash drawers and preparing deposits.
- Resolved customer complaints or issues in timely and professional manner.
Childcare Provider
Self Employed
Mount Pleasant, MI
10.2013 - 04.2017
- Recorded daily activities, progress and incidents for director and parent review.
- Minimized spread of infectious diseases using proper cleaning and sanitation protocols.
- Supported children's cognitive, social and emotional development with quality childcare.
- Observed and documented each child's development, sharing observations with parents as needed.
- Communicated with parents about their child's progress and needs.
- Participated in ongoing professional development opportunities to stay current in early childhood education best practices.
- Ensured compliance with local licensing requirements by keeping up-to-date with regulations and submitting necessary documentation.
- Maintained accurate records of each child's attendance, immunizations, allergies, and other pertinent information.
- Handled billing inquiries from parents promptly and professionally.
- Hired trained, and supervised daycare staff members to provide quality care for children.
Education
Certification - Class a CDL
Driving Academy 360
Flint, MI11-2022
Skills
- Safe Driving Practices
- Self-motivation and discipline
- Cash Handling
- Workflow Management
- Effective communication
- Customer Service
Timeline
Team Lead
Gordon Food Service
09.2025 - Current
CDL A OTR Truck Driver
McVankampen
01.2022 - 04.2024
Front End Customer Service Manager
Walmart
11.2018 - 09.2022
Childcare Provider
Self Employed
10.2013 - 04.2017
Certification - Class a CDL
Driving Academy 360