Cassandra Bass
Charlotte,NC
Summary
Experienced Information Technology Specialist proficient in data management and distribution across organizations and client environments. Skilled in data analysis, security protocols, data organization, and classification. Demonstrated ability in maintaining records, fostering team collaboration, and leveraging technical expertise for documentation, reporting, customer service, and process optimization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Solutions Consultant
Geek Squad - Best Buy
06.2024 - Current
- Proficiency in installing, configuring, and troubleshooting hardware such as POS systems, printers, and scanners.
- Ability to diagnose and resolve network connectivity issues, ensuring seamless operation of devices and systems.
- Experience in troubleshooting inventory discrepancies and optimizing system efficiency.
- Skills in documenting technical procedures, troubleshooting steps, and system configurations.
- Experience in providing training and technical support to end-users, ensuring they can effectively use IT systems.
EKG/Cardiac Telemetry Technician
Novant Health
05.2024 - Current
- Skills in analyzing EKG and telemetry data to identify trends and anomalies.
- Ability to communicate effectively with healthcare professionals to ensure accurate data collection and interpretation.
- Knowledge of healthcare regulations (such as HIPAA) and compliance requirements related to patient data privacy and security.
- Skills in maintaining accurate records of patient data and technical procedures.
- Experience in exercising critical thinking and problem-solving skills to assess and address urgent medical situations.
Store Team Member
Pet Supplies Plus
03.2024 - 06.2024
- Diligent in ensuring accuracy in data entry, system configurations, and technical documentation.
- Flexible in responding to evolving business needs and priorities.
- Analytical skills to identify root causes of technical problems and implement effective solutions.
- Efficient at time and resources to optimize IT operations and support services.
Associate Financial Analyst
IU School Of Medicine
07.2023 - 02.2024
- Knowledge of automating financial processes using scripting languages (e.g., Python, PowerShell) or workflow automation tools.
- Knowledge of financial data security protocols and compliance requirements (e.g., GDPR, SOX).
- Skills in using BI tools (e.g., Tableau, Power BI) to visualize financial data and trends.
- Experience with database systems such as MySQL, Oracle, or Microsoft SQL Server.
- Experience in generating reports, forecasts, and financial models to support decision-making.
Clinical Research Specialist
IU School Of Medicine
05.2022 - 07.2023
- Knowledge of CTMS software used to track and manage clinical trial activities, including patient enrollment, monitoring, and reporting.
- Knowledge of remote monitoring technologies and telemedicine platforms used in clinical research.
- Experience in implementing and supporting remote data collection and monitoring systems to ensure data quality and patient safety.
- Understanding of regulatory requirements (e.g., ICH guidelines, HIPAA) and their application to clinical research IT systems.
Clinical Research Associate
Ohio Clinical Trials
04.2021 - 05.2022
- Experience in implementing and supporting remote data collection and monitoring systems.
- Skills in generating clinical data reports and visualizations using tools like SAS, R, or specialized clinical trial software.
- Experience in organizing and maintaining eTMF to facilitate audits and inspections.
- Experience with database management systems (DBMS) such as Oracle Clinical, Medidata Rave, or similar platforms.
- Experience in ensuring data integrity, accuracy, and compliance with regulatory requirements (e.g., GCP, FDA).
Clinical Research Assistant
Celerion
08.2020 - 04.2021
- Skills in assisting with data reporting and analysis tasks, utilizing statistical software (e.g., SAS, R) and Excel for data manipulation and visualization.
- Skilled in organizing, maintaining, and managing study documents using Document Management Systems (DMS) and electronic filing methods.
- Experienced in conducting audits to maintain data integrity, ensure adherence to study protocols, and comply with regulatory guidelines.
- Experienced in preparing comprehensive reports, graphs, and presentations to communicate study findings effectively to stakeholders.
City Carrier Assistant
US Postal Service
07.2020 - 08.2020
- Proficiency in optimizing routes and schedules using Geographic Information System (GIS) software or routing applications.
- Experience in managing logistics and ensuring efficient delivery operations through IT-based tracking and scheduling tools.
- Proficiency in using GIS and mapping applications (e.g., ArcGIS, Google Maps API) to navigate routes, locate addresses, and plan efficient delivery routes.
- Experience in integrating mapping data with operational systems for real-time tracking and route adjustments.
- Experience in maintaining communication channels to ensure timely updates and resolve operational issues.
Retail Customer Sales Associate
Nike Factory Store
01.2020 - 07.2020
- Understanding of basic cybersecurity practices and awareness of potential threats in online transactions and customer data protection.
- Experience in implementing security protocols to safeguard customer information and transactions..
- Proficiency in using customer support platforms and ticketing systems (e.g., Zendesk, Freshdesk) to resolve customer inquiries and complaints.
- Experience in implementing barcode scanning systems and RFID technology for efficient inventory control.
- Skills in using inventory management software to track stock levels, conduct inventory audits, and manage replenishment.
- Ability to analyze sales data using tools like Excel, Google Analytics, or business intelligence software.
Clinical Research Volunteer
Celerion
06.2012 - 01.2020
- Ability to provide technical support to clinical trial teams, troubleshooting software issues and data entry errors.
- Knowledge of telemedicine technologies and remote monitoring solutions used in clinical research.
- Familiarity with the infrastructure supporting clinical research, including server environments and cloud-based solutions.
- Skills in querying clinical databases using SQL or similar languages to retrieve and analyze data.
Education
Master of Science - Cybersecurity
University of North Carolina At Charlotte
Charlotte, NC01.2027
Bachelor of Science - Business Administration
Goldey Beacom University
Wilmington, DE05.2022
Associate of Arts - Criminal Justice
Delaware Technical Community College
Wilmington, DE05.2020
Skills
- CompTIA Security Certified: cryptographic concepts and encryption techniques
- Networking: Switch/Router Configuration, Secure Password/SSH, IP Addressing, VPN
- Operating Systems: Windows, Mac OS
- Hardware: Central Processing Unit, Motherboard Memory (RAM; ROM), Storage Devices (HDD; SSD)
- Microsoft Office: Excel, PowerPoint, Word, Outlook, SharePoint
- Epic, Oncore, KFS, BuyIU
- Customer Support
- IT Infrastructure
- UI and UX Design
- Business Analysis
Certification
- Security +, CompTIA - September 2024
- Basic Life Support (BLS), American Heart Association (AHA) - Issued Date: June 2024
Timeline
Technical Solutions Consultant
Geek Squad - Best Buy
06.2024 - Current
EKG/Cardiac Telemetry Technician
Novant Health
05.2024 - Current
Store Team Member
Pet Supplies Plus
03.2024 - 06.2024
Associate Financial Analyst
IU School Of Medicine
07.2023 - 02.2024
Clinical Research Specialist
IU School Of Medicine
05.2022 - 07.2023
Clinical Research Associate
Ohio Clinical Trials
04.2021 - 05.2022
Clinical Research Assistant
Celerion
08.2020 - 04.2021
City Carrier Assistant
US Postal Service
07.2020 - 08.2020
Retail Customer Sales Associate
Nike Factory Store
01.2020 - 07.2020
Clinical Research Volunteer
Celerion
06.2012 - 01.2020
Master of Science - Cybersecurity
University of North Carolina At Charlotte
Bachelor of Science - Business Administration
Goldey Beacom University
Associate of Arts - Criminal Justice
Delaware Technical Community College
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