Cassandra Beltran
Las Vegas,NV
Summary
Enthusiastic server experienced with cocktail and food service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Server
El Charro Mexican Resturant
Bullhead City, AZ
05.2012 - 08.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server Manager
Silvia's Lindo Sinaloa
Bullhead City, AZ
10.2015 - 04.2023
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints professionally, ensuring satisfaction.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
Charles of Italy Beauty College
Bullhead City, AZ10-2022
High School Diploma -
Mohave High School
Bullhead City, AZ05-2014
Information Technology
Northwest Career College
Las Vegas, NVSkills
- Multilingual
- Salesmanship
- POS operation
- Performance Improvement
- Dining customer service
- Exceptional customer service
- Sales expertise
- Beverage Preparation
- Basic accounting
- Professional Appearance
- Complex Problem-Solving
Timeline
Server Manager
Silvia's Lindo Sinaloa
10.2015 - 04.2023
Server
El Charro Mexican Resturant
05.2012 - 08.2023
Charles of Italy Beauty College
High School Diploma -
Mohave High School
Information Technology
Northwest Career College
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