Cassandra Bertsch
Vancouver
Summary
Dedicated support professional with over 10 years of experience in healthcare for elderly and pediatric populations. Currently serves as Health Clerk in a K-12 setting, addressing student health needs through medication administration, illness response, and family communication. Combines CNA/CMA background with gerontology training to enhance health outcomes.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Office / Health clerk
Vancouver Public Schools
Vancouver
08.2023 - Current
- Delivered medication to students based on prescribed guidelines
- Executed general office duties to support daily operations
- Customer service
- Answering and directing phone calls and emails
- Assistant and handle illnesses and injuries
- CPR/AED
Volunteer Work
Vancouver Public Schools/ and Meals on Wheels
Vancouver
01.2016 - Current
- Delivered meals and provided companionship to homebound individuals, enhancing their quality of life.
- Facilitated positive customer experiences by addressing needs and resolving issues.
- Organized and prioritized tasks to enhance productivity.
- Coordinated group activities, managed filing, sorted documents, organized materials, and operated office equipment to support organizational functions.
Paraprofessional
Vancouver School District
Vancouver
02.2020 - 08.2023
- Assist in educational settings, with small groups in reading and math
- Supporting students and teachers with diverse needs
- Utilize organizational and interpersonal skills to create a positive and inclusive learning environment
- Main focus in the elementary setting
CNA
Touchmark
Vancouver
06.2016 - 06.2017
- Assisted residents with ADLs and nutrition to support daily living needs
- Took and recorded vitals to monitor patient health status
- Conducted patient observations and reported findings to healthcare team
- Performed documentation and logging of patient information
- Utilized medical terminology in documentation
- Delivered exceptional customer service to enhance satisfaction
Domestic Engineer
Bertsch Household
Vancouver
05.2012 - 06.2016
- Managing and organizing household tasks
- Budgeting and household management
- Organization and time management
- Supportive and safe environment for children's growth and development
CMA/CNA
Arbor House Assisted Living
Williston
12.2010 - 04.2012
- Assisted residents with activities of daily living and nutrition to promote well-being
- Took and recorded vitals and blood sugar to monitor health status
- Managed medication distribution to ensure residents received proper dosages.
- Recorded observations of residents' conditions to ensure appropriate care.
- Documented and logged resident care activities to support treatment plans and communication among healthcare providers.
- Worked alongside healthcare team to enhance communication and support patient needs.
- Utilized medical terminology effectively in communication with healthcare professionals.
CMA/CNA
Touchmark at Harwood Groves
Fargo
11.2008 - 09.2010
- Managed daily operations in memory care unit
- Assisted residents with ADLs and nutrition to promote well-being
- Administered prescribed medications to patients
- Recorded vitals and blood sugar levels for accurate health monitoring
- Observed patient conditions and reported changes to nursing staff for timely care.
- Collaborated with healthcare team to deliver personalized care plans
- Utilized medical terminology to facilitate effective communication within healthcare settings.
- Provided customer service by addressing inquiries and resolving issues promptly.
Education
Health Science - Gerentology
Clark College
Vancouver, WA 09.2023 - 12.2023
NDSCS - Health Sciences
NDSCS-Fargo
Fargo, ND 09.2006 - 12.2008
General Studies -
M State
Moorhead , Mn 09.2004 - 05.2006
Skills
- Patient care
- Vitals, insulin and blood sugar
- Medical terminology
- Health education
- Customer service
- Front desk
- Phone communication
- Documentation and Logging
- Administrative experience
- Computer skills
- Education administration
- Special education support
- Conflict management
- Negotiation
- Multitasking
- Time management abilities
- Problem-solving
- Teamwork
- Relationship building
- Maintaining confidentiality
- Communication
- Customer support
Certification
- Gerontology, Present
- HIV/AIDS, Present
- Dementia/Mental Health, Present
- AED Certification, 01/01/26, 01/01/28
- CPR/First Aide Certification, 01/01/26, 01/01/28
- Memory Care Certification
- Driver's License
- Food Handler Certification
- Paraprofessional Certification
Languages
English
Timeline
Health Science - Gerentology
Clark College
09.2023 - 12.2023
Office / Health clerk
Vancouver Public Schools
08.2023 - Current
Paraprofessional
Vancouver School District
02.2020 - 08.2023
CNA
Touchmark
06.2016 - 06.2017
Volunteer Work
Vancouver Public Schools/ and Meals on Wheels
01.2016 - Current
Domestic Engineer
Bertsch Household
05.2012 - 06.2016
CMA/CNA
Arbor House Assisted Living
12.2010 - 04.2012
CMA/CNA
Touchmark at Harwood Groves
11.2008 - 09.2010
NDSCS - Health Sciences
NDSCS-Fargo
09.2006 - 12.2008
General Studies -
M State
09.2004 - 05.2006