Cassandra Bertzyk
Racine,WI
Summary
Detail-oriented professional with a strong background in hand-trimming at Ormco and enhancing workflow efficiency at Panera Bread. Proven ability to build customer relationships while demonstrating exceptional hand-eye coordination and effective problem-solving skills. Reliable in production tasks, skilled in using hand tools for trimming dental products, packing, and machinery troubleshooting. Committed to contributing to a dynamic team and elevating the customer experience through dedicated service.
Overview
4
4
years of professional experience
Work History
Acrylic Trimmer
Ormco
08.2022 - Current
- Used hand tools to complete delicate work.
- Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges or changes in project scope during the trimming process.
- Streamlined workflow efficiency by organizing workspace and maintaining clean tools and equipment.
- Ran high-speed mold machines, grinders, and cutters.
Cashier Team Lead
Panera Bread
05.2021 - 08.2022
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Assisted customers in locating products, and providing knowledgeable recommendations based on their needs.
Education
Associate of Applied Science - Graphic Communications
Gateway Technical College
Racine, WI08.2024
Skills
- Production experience
- Operating equipment
- Documenting malfunctions
- Pre-fabrication planning
- Troubleshooting machinery
- Packing expertise
- Hand tools
- Trimming techniques
- Workplace safety
- Steady hands
- Hand-eye coordination
- Precision cutting
Affiliations
- Photography
- Working out/ Running
- Hiking
Timeline
Acrylic Trimmer
Ormco
08.2022 - Current
Cashier Team Lead
Panera Bread
05.2021 - 08.2022
Associate of Applied Science - Graphic Communications
Gateway Technical College
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