Cassandra Bones
Vineland,NJ
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
12
12
years of professional experience
Work History
Receptionist
L&M Mobile Tax Service
Vineland, NJ
01.2024 - Current
- Processed payments and updated accounts to reflect balance changes
- Provided excellent front-desk support and greeted clients with professionalism
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
Customer Service Representative
Discover Card
Vineland, NJ
05.2023 - 06.2023
- Resolved customer inquiries and complaints, ensuring timely solutions
- Gathered customer feedback and suggested improvements to management
- Educated customers on loan products and guided them through application processes
- Reviewed credit histories and assisted in decision-making for loan approvals
Service Writer
Rossi Honda
Vineland, NJ
09.2019 - 08.2020
- Scheduled 20+ service appointments daily, ensuring efficient workflow
- Provided job status updates to customers, improving transparency and satisfaction
- Coordinated with service department and vendors to resolve issues quickly
- Supported insurance claim processes with expertise and empathy
Service Writer
Integrity Automotive
Williamstown, NJ
02.2016 - 07.2017
- Scheduled 10+ jobs daily and tracked progress in database systems
- Fostered a positive work environment by building strong customer and employee relationships
- Assisted clients with estimates, insurance claims, and repair updates
Service Writer
Vann Dodge Chrysler Jeep
Vineland, NJ
06.2015 - 02.2016
- Managed 15+ service orders daily and provided real-time status updates to clients
- Built long-term relationships by providing product knowledge and personalized service
- Resolved customer issues promptly to maintain high satisfaction levels
Receptionist
Vann Dodge Chrysler Jeep
Vineland, NJ
07.2013 - 06.2015
- Greeted and assisted customers while maintaining a professional reception area
- Coordinated communications between clients, vendors, and staff
- Supported office operations, including mail distribution, scheduling, and inventory management
Education
High School Diploma -
Vineland High School
Vineland, NJ06-2012
Associate's Degree - Psychology
Cumberland County College
Vineland, NJSkills
- Conflict resolution
- Client communication
- Active listening
- Relationship building
- Microsoft Office
- Windows OS
- Computer networking
- Cash handling
- Merchandising
- scheduling
- Meeting sales goals
- Warranty processing
- Detail-oriented
- Quick learner
- Creative problem solver
- Goal-oriented
- Front-desk operations
- Time management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Receptionist
L&M Mobile Tax Service
01.2024 - Current
Customer Service Representative
Discover Card
05.2023 - 06.2023
Service Writer
Rossi Honda
09.2019 - 08.2020
Service Writer
Integrity Automotive
02.2016 - 07.2017
Service Writer
Vann Dodge Chrysler Jeep
06.2015 - 02.2016
Receptionist
Vann Dodge Chrysler Jeep
07.2013 - 06.2015
High School Diploma -
Vineland High School
Associate's Degree - Psychology
Cumberland County College