Cassandra Booker
Ontario,CA
Summary
Property claims professional with expertise in catastrophe claims and damage assessment. Known for accurate claims processing using Xactimate, maintaining efficient workflows, and delivering high client satisfaction in challenging environments.
Overview
10
10
years of professional experience
Work History
Allstate Virtual Assist
Alacrity
Fishers, Indiana
07.2025 - Current
- Inspected property damage to accurately assess insurance claims, ensuring fair evaluations.
- Documented claims using industry-standard software to ensure compliance and accuracy.
- Conducted field investigations to gather evidence and support claim evaluations thoroughly.
- Coordinated multiple projects simultaneously, consistently meeting strict deadlines to maintain workflow continuity.
- Facilitated client communications and scheduling to streamline workflow and enhance service delivery.
- Organized digital files and documents for easy access and retrieval.
- Maintained online calendars to optimize scheduling for teams and clients.
Operations Coordinator
Precision Environmental
La Verne, California
12.2023 - 04.2025
- Managed scheduling and logistics for environmental project teams.
- Oversaw daily office operations, ensuring workflow continuity and effective task management. and maintained organized filing systems.
- Coordinated daily operations to enhance team communication and collaboration.
- Supported project managers in tracking timelines and deliverables.
- Maintained accurate operational records to support project tracking and accountability.
- Organized and managed team schedules and appointments to improve efficiency. for team members and management.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Assisted in preparing reports and presentations for internal meetings.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Communicated regularly with customers regarding mitigation progress and concerns.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
Property Desk Adjuster
QA Claims - State Farm
Remote, CA
03.2021 - 09.2023
- Contacted Policyholders within 24 hours of receiving new claim.
- Discussed facts of loss with policyholders, explained coverages and outlined next steps to ensure clarity in claims process.
- Utilized Xactimate One, Xactinanalysis and Xactcontents.
- Reconciled supplemental estimates from contractors and public adjusters, confirming accurate documentation of unit pricing, labor, and materials.
- Released depreciation of dwelling, other structures and personal property when Policyholders submit replacement receipts.
- Issued payments and created full and partial denial letters.
- Communicated regularly with clients regarding status updates on their claims.
- Advised clients on best practices for preventing future losses due to property damage.
- Ensured that all payments made were valid according to state law.
- Met deadlines for submitting reports detailing investigation results in a timely manner.
- Provided exceptional customer service by effectively communicating information and actively listening to client concerns to enhance overall satisfaction.
- Analyzed policy details and coverage options
Property Field Adjuster
Worley Catastrophe - State Farm
Cedar Rapids, IA
12.2019 - 02.2021
- Investigated policyholders' claims to determine coverage and liability under the insurance policy.
- Evaluated damages to properties, including structures and personal property.
- Assessed the cause of losses such as fire, water, windstorm or vandalism.
- Conducted interviews with insureds, witnesses, contractors and other parties involved in the claim process.
- Analyzed estimates of repair costs prepared by contractors or homeowners.
- Determined if a structural engineer is needed to assess structural integrity of buildings damaged by natural disasters or other catastrophes.
- Negotiated settlements with claimants, ensuring compliance with company policies and maximizing claimant satisfaction.
- Drafted comprehensive reports that summarized investigation findings on property losses, facilitating informed decision-making for claims adjusters.
- Reported claim information accurately and completely to claims adjusters for further processing.
- Researched applicable building codes and standards for damages sustained due to construction defects.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Coordinated emergency repairs and managed relationships with cleaning companies and contractors to streamline the claims process and enhance customer experience.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
Field Property Claims Adjuster
Alacrity - Columbia Gas
Boston, MA
10.2018 - 12.2019
- Contacted policyholders within 24 hours of receiving new claim to schedule inspection.
- Reviewed policy, discussed and explained coverages to policyholders.
- Assessed residential and farm properties for wind and hail damage, identifying specific defects.
- Built relationships with property owners to gather essential information for claim assessments.
- Documented claims thoroughly, assessed repair costs against actual cash value, and ensured accurate reserving and payment processing.
- Executed virtual inspections using Xactimate One, Xactinalysis, and ClaimsXperience to enhance assessment accuracy.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Carefully reviewed all claim information to ensure accuracy, and avert fraudulent claims.
- Documented and communicated claim activity to clients.
Brand Ambassador
American Honda Motor Co
Torrance, California
06.2016 - 09.2018
- Educated consumers on Honda's values and commitment to quality through informative sessions.
- Promoted a positive company image with exceptional customer service experiences.
- Resolved customer issues effectively, ensuring high satisfaction with knowledgeable service.
- Managed customer requests and inquiries, enhancing overall satisfaction.
- Maintained up-to-date knowledge via continuous education and advanced training.
- Effectively addressed customer complaints to ensure swift resolution.
- Utilized CRM software to document interactions and gather feedback efficiently.
- Informed customers about new available products and services.
Skills
- Claim handling and investigation
- Xactimate proficiency
- Claims management
- Adjusting expertise
- Damage assessment
- Policy analysis
- Fraud identification
- Report writing
- Problem solving
- Customer service and support
- Client relationship management
- Organizational skills
- Professional communication
- Active listening
- Interpersonal skills
- Ethical decision-making
Reference
Available upon request
Timeline
Allstate Virtual Assist
Alacrity
07.2025 - Current
Operations Coordinator
Precision Environmental
12.2023 - 04.2025
Property Desk Adjuster
QA Claims - State Farm
03.2021 - 09.2023
Property Field Adjuster
Worley Catastrophe - State Farm
12.2019 - 02.2021
Field Property Claims Adjuster
Alacrity - Columbia Gas
10.2018 - 12.2019
Brand Ambassador
American Honda Motor Co
06.2016 - 09.2018