Cassandra Booth
Dallas,TX
Summary
Exhibited adaptability and resilience in response to changing work environments and challenges.
Specialized in optimizing processes for quality and efficiency, leveraging a proactive approach to cultivate partnerships and support business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Conduent
Dallas, TX
04.2025 - Current
- Delivered exceptional customer service and support to clients by addressing inquiries and resolving issues.
- Cultivated extensive product knowledge to enhance customer support and address inquiries effectively.
- Oversaw high volume of incoming calls and emails, consistently achieving performance benchmarks for response time and resolution.
- Cultivated strong customer relationships through active listening and personalized assistance.
Medical Assistant
BRIDLEWOOD FAMILY HEALTHCARE
Flower Mound, TX
01.2024 - 03.2025
- Facilitated routine procedures, including pap smears, physical exams, and diagnostic testing for healthcare providers.
- Assisted in performing EKGs, conducting urine tests, and administering infection tests. Supported splinting procedures to aid patient recovery.
- Collected patient vitals and medical histories. Assisted patients with education on follow-up care.
- Oversaw supply inventory management and coordinated patient flow to enhance clinic efficiency.
Server
T.G.I Fridays
Appleton, WI
05.2019 - 12.2023
- Delivered exceptional customer service to enhance overall dining experience.
- Processed customer orders with precision and efficiency.
- Delivered food and beverages promptly to enhance customer satisfaction.
- Monitored guest experiences to guarantee satisfaction and comfort during visits.
- Ensured cleanliness and organization of assigned section to enhance operational efficiency.
- Executed end-of-shift side work by thoroughly cleaning POS stations and dining areas.
Cashier
Walmart
Appleton, WI
05.2019 - 04.2022
- Managed cash register operations to ensure accurate processing of customer purchases and transactions.
- Provided friendly and efficient customer service to enhance checkout experience.
- Oversaw customer flow management by directing and assisting multiple customers during peak and off-peak periods.
- Processed returns and managed merchandise restocking operations.
- Facilitated cross-training initiatives in apparel and online grocery pickup departments.
- Oversaw store presentation by zoning, organizing, and folding clothing in apparel section.
- Executed fulfillment of online orders by sourcing items in-store according to customer requests.
- Executed curbside service by efficiently delivering groceries directly to customers' vehicles.
Education
Associate's degree - General Studies
University of Wisconsin Extension
Appleton, WI11.2021
High school diploma - undefined
Appleton East High School
Appleton, WI06.2019
Skills
- Customer Service & Guest Relations
- Point of Sale (POS) Systems & Cash Handling
- Retail Sales & Upselling Techniques
- Food Service, Preparation & Kitchen Operations
- Data Entry & Administrative Support
- Microsoft Excel & QuickBooks
- Computer Literacy & Typing Proficiency
- Organizational & Time Management Skills
- Attention to Detail & Accuracy
- Team Collaboration & Interpersonal Communication
- Fast Learner & Adaptability
- Merchandising & Inventory Support
- Host/Hostess & Front-of-House Operations
- Basic Math & Transaction Processing
- Healthcare Support Experience (EKG & Catheter Care)
- Behavioral Health Awareness
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Advisor
Conduent
04.2025 - Current
Medical Assistant
BRIDLEWOOD FAMILY HEALTHCARE
01.2024 - 03.2025
Server
T.G.I Fridays
05.2019 - 12.2023
Cashier
Walmart
05.2019 - 04.2022
Associate's degree - General Studies
University of Wisconsin Extension
High school diploma - undefined
Appleton East High School