Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Cassandra Booth

Dallas,TX

Summary

Exhibited adaptability and resilience in response to changing work environments and challenges.

Specialized in optimizing processes for quality and efficiency, leveraging a proactive approach to cultivate partnerships and support business growth.

Overview

7
7
years of professional experience

Work History

Customer Service Advisor

Conduent
Dallas, TX
04.2025 - Current
  • Delivered exceptional customer service and support to clients by addressing inquiries and resolving issues.
  • Cultivated extensive product knowledge to enhance customer support and address inquiries effectively.
  • Oversaw high volume of incoming calls and emails, consistently achieving performance benchmarks for response time and resolution.
  • Cultivated strong customer relationships through active listening and personalized assistance.

Medical Assistant

BRIDLEWOOD FAMILY HEALTHCARE
Flower Mound, TX
01.2024 - 03.2025
  • Facilitated routine procedures, including pap smears, physical exams, and diagnostic testing for healthcare providers.
  • Assisted in performing EKGs, conducting urine tests, and administering infection tests. Supported splinting procedures to aid patient recovery.
  • Collected patient vitals and medical histories. Assisted patients with education on follow-up care.
  • Oversaw supply inventory management and coordinated patient flow to enhance clinic efficiency.

Server

T.G.I Fridays
Appleton, WI
05.2019 - 12.2023
  • Delivered exceptional customer service to enhance overall dining experience.
  • Processed customer orders with precision and efficiency.
  • Delivered food and beverages promptly to enhance customer satisfaction.
  • Monitored guest experiences to guarantee satisfaction and comfort during visits.
  • Ensured cleanliness and organization of assigned section to enhance operational efficiency.
  • Executed end-of-shift side work by thoroughly cleaning POS stations and dining areas.

Cashier

Walmart
Appleton, WI
05.2019 - 04.2022
  • Managed cash register operations to ensure accurate processing of customer purchases and transactions.
  • Provided friendly and efficient customer service to enhance checkout experience.
  • Oversaw customer flow management by directing and assisting multiple customers during peak and off-peak periods.
  • Processed returns and managed merchandise restocking operations.
  • Facilitated cross-training initiatives in apparel and online grocery pickup departments.
  • Oversaw store presentation by zoning, organizing, and folding clothing in apparel section.
  • Executed fulfillment of online orders by sourcing items in-store according to customer requests.
  • Executed curbside service by efficiently delivering groceries directly to customers' vehicles.

Education

Associate's degree - General Studies

University of Wisconsin Extension
Appleton, WI
11.2021

High school diploma - undefined

Appleton East High School
Appleton, WI
06.2019

Skills

  • Customer Service & Guest Relations
  • Point of Sale (POS) Systems & Cash Handling
  • Retail Sales & Upselling Techniques
  • Food Service, Preparation & Kitchen Operations
  • Data Entry & Administrative Support
  • Microsoft Excel & QuickBooks
  • Computer Literacy & Typing Proficiency
  • Organizational & Time Management Skills
  • Attention to Detail & Accuracy
  • Team Collaboration & Interpersonal Communication
  • Fast Learner & Adaptability
  • Merchandising & Inventory Support
  • Host/Hostess & Front-of-House Operations
  • Basic Math & Transaction Processing
  • Healthcare Support Experience (EKG & Catheter Care)
  • Behavioral Health Awareness

Languages

English

Additional Information

Authorized to work in the US for any employer

Timeline

Customer Service Advisor

Conduent
04.2025 - Current

Medical Assistant

BRIDLEWOOD FAMILY HEALTHCARE
01.2024 - 03.2025

Server

T.G.I Fridays
05.2019 - 12.2023

Cashier

Walmart
05.2019 - 04.2022

Associate's degree - General Studies

University of Wisconsin Extension

High school diploma - undefined

Appleton East High School
Cassandra Booth