Automotive
Melodie Weitzel
Customer Service Advisor/ Jiffy Lube
Tacoma,WA
Summary
I'm a hard worker, loves to learn new things. Be in new places. Wants to be the best at what I'm doing. Catch on to new things rather fast. Can follow instructions well. Great at dealing with people very friendly, good problem solver, can handle disruptive people as well. Ready to be your next employee.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Customer Service Advisor
Jiffy Lube Oil Change Center
02.2025 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer profiles by answering questions and providing customers need and wants of the vehicle repairs, needed maintenance.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Outreach Worker
None
08.2015 - 02.2022
- Helped homeless with food, clothes, resources, blankets and other needs
- Listened to their problems, issues, and requests
- Gave advice to where they may be able to get help,and or services
- Tried to advocate their wants and needs to county employees
Sales
Personal sales
08.2014 - 06.2021
- Cash handling,product knowledge,customers service friendly, time management, salesman skills
- Marketing, advertising, people friendly, communication skills, problem solver, basic math skills
Landlord/Property Manager
Real Estate Property Management for Private Owners
06.2009 - 02.2014
- Handled rent payments and any late fees, or application fees
- Screened potential new tenants, evicted old tenants
- As well as handled all utility/Rent bills (payments, late fees, ect.)
- Key holder for properties
- Knowledgeable on landlord/tent laws and rights
- Enforced rules,and policy's
- Did some minor maintenance/ yard work, fixing lights, some plumbing, painting, fixed things like holes in walls, as well as the cleaning after move outs
- Customer service skills
Front end manager/key holder/ store opener
Party City Corporation
09.2004 - 03.2005
- Customer service, greeted customers,cash handling,display setup and take downs, order placing and filling,handled the complaints of customers as well as did returns and exchanges, open store every morning , trained employees and well as made sure front end was clean and stocked well, spoke and wrote English well
Night Manager/security
Shurgard Self Storage
07.2004 - 03.2005
- Cleaned up and managed all grounds/ landscaping
- Made sure no one was living in units and (or) breaking rules
- Made sure gates worked and that there was no break-ins
- Greeted customers
- Paid rent
Hostess/Cashier
Denny's Restaurants Franchise Association
06.2004 - 09.2004
- Welcomed all customers, customer service ,cash handling, cash register knowledgeable,took drink orders, sat people at tables with out overcrowding waitresses sections,took To go orders, answered phones, also did special projects likes kids eat free night, work well under pressure
Claims Representative
f.s.a. (d.s.h.s. collection department
01.2003 - 06.2003
- Computer skills, looking at the client has any new jobs, addresses, phone numbers
- If there's any information that was new in and s.a.w program
- Practiced confidentiality of personal information like social security numbers, addresses, phone numbers
- Filing reports as well as filing systems, completely redid filing system
- Did batch write-offs
- Found new overpayments, even found client with $50,000 overpayment sent it over to the financial collection officers to collect, office skills like computers, copy machines, fax machines, phones multi-lined, computers, coffee maker etc
Education
Certificate of Technical Studies - Automotive Technician
U.E.I. Tacoma
Tacoma, WA03-2025
GED -
South Puget Sound Community College
Olympia, WA06.2001
Skills
- Serving Experience
- Food Service
- Retail Sales
- Host/Hostess
- Organizational Skills
- Guest Services
- Marketing
- Sales
- Cash Handling
- Communication Skills
- Customer service
- Restaurant Experience
- Basic Math
- Leadership
- Property management
- Computer skills
- Maintenance
- Kitchen Experience
- Microsoft Word
- POS
- Power tools
- Construction
- Sanitation
- Typing
- Customer service excellence
- Vehicle inspection
- Work order preparation
- Customer relations
- Payment processing
- Inspecting vehicles
- Bay maintenance
- Ticket writing
- Courtesy inspection
- Valid Driver's license
- Changing oil
- Roadside repair
- Writing work tickets
- Attention to detail
- Brake systems understanding
- Vehicle maintenance
- Relationship building
- Installing equipment
- Brake system repair
- Preventive Maintenance
- Ordering supplies
- Computer diagnostics
- Multitasking and organization
Assessments
Sales skills, Familiar, 02/01/22, Influencing and negotiating with customers
Personal Information
Authorized To Work: US
Interests
Gardening
4X4ing
Outdoor things
Helping others
Bbqing
Camp fires
Spending time with loved ones
Timeline
Customer Service Advisor
Jiffy Lube Oil Change Center
02.2025 - Current
Outreach Worker
None
08.2015 - 02.2022
Sales
Personal sales
08.2014 - 06.2021
Landlord/Property Manager
Real Estate Property Management for Private Owners
06.2009 - 02.2014
Front end manager/key holder/ store opener
Party City Corporation
09.2004 - 03.2005
Night Manager/security
Shurgard Self Storage
07.2004 - 03.2005
Hostess/Cashier
Denny's Restaurants Franchise Association
06.2004 - 09.2004
Claims Representative
f.s.a. (d.s.h.s. collection department
01.2003 - 06.2003
Certificate of Technical Studies - Automotive Technician
U.E.I. Tacoma
GED -
South Puget Sound Community College
Similar Profiles
Cezar QuinteroCezar Quintero
Service Technician at Jiffy Lube Oil Change CenterService Technician at Jiffy Lube Oil Change Center
Terry NixonTerry Nixon
Assistant Manager at Jiffy Lube Oil Change CenterAssistant Manager at Jiffy Lube Oil Change Center
Ayden HoltAyden Holt
Basement Technician at Jiffy Lube Oil Change CenterBasement Technician at Jiffy Lube Oil Change Center