Karina Lozano
Pickerington
Summary
Demonstrated reliability in various tasks. I try my best learning new skills and adapting to different environments. I can work in teams and complete individual assignments if necessary . Managed responsibilities under pressure
Overview
12
12
years of professional experience
Work History
Service Advisor
Germain Toyota of Columbus
Columbus, OH
08.2025 - Current
- Assisted customers in understanding vehicle service options and recommendations.
- Scheduled service appointments and managed customer follow-ups.
- Resolved customer inquiries and concerns, maintaining service quality standards.
- Help customer understand how their extended warranty they purchased when buying a new car works.
- I help with the communication between technicians and customers
Cashier
Germain Toyota of Columbus
Columbus, OH
02.2025 - 08.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues
- Assisted in training new cashiers on operational procedures and company policies.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- I also assisted the dealership with extended warranties, getting payment from them.
Waitress
Fronteras
Columbus, OH
02.2023 - 07.2024
- My functions as a waitress working at this location were, interacting with customers and provide great customer service, help my fellow coworkers when needed help and work at a fast pace.
Packer/Sorter
Victoria's Secret
Reynoldsburg, OH
09.2022 - 01.2023
- Worked at Victoria Secret as a packer but was also moved to other areas, one of the areas consisted of scanning all the production that was done by other fellow coworkers. I would also have to carry the boxes and place them on a pallet, boxes range from 25 - 60 lbs. I apply for this position for a seasonal time for extra income.
Manager's Assistant
La Fogota Grill
Pickerington, OH
06.2014 - 05.2021
- Working at this location cultivated me in a lot of different aspects. From 2014 to 2016 I was a hostess and that meant I was the first face customers saw when entering this location, I’ve learned first impressions are key to providing great customer service and making customer feel welcomed.
- From 2016 to 2018 I started serving tables and was taught various things, communication, working in teams and move at faster pace.
- From 2018 -2020 I started bartending, upon starting at this position I learned to multitask.
- From 2020 - 2021 I started to manage the restaurant, when I took over this position I learned numerous things such as writing checks for vendors , patience, communication and health department guidelines.
Education
High school diploma - undefined
Reynoldsburg High School
Reynoldsburg, OH05.2015
Skills
- Serving Experience
- Restaurant Experience
- Bartending
- Picking & packing (1 year)
- Bilingual
Languages
Spanish - Fluent
English - Fluent
Timeline
Service Advisor
Germain Toyota of Columbus
08.2025 - Current
Cashier
Germain Toyota of Columbus
02.2025 - 08.2025
Waitress
Fronteras
02.2023 - 07.2024
Packer/Sorter
Victoria's Secret
09.2022 - 01.2023
Manager's Assistant
La Fogota Grill
06.2014 - 05.2021
High school diploma - undefined
Reynoldsburg High School