Robin Wells
Residential Advisor
Pittsburgh,PA
Summary
I work for Aimed Human services in Penn Hills as a Resident Advisor .I have worked for Harmony at Hart's run in Glenshaw PA as a Concierge and part time kitchen server also food prep like making salad food runner
Residential living professional with strong focus on team collaboration and achieving results. Skilled in conflict resolution, crisis management, and fostering positive community environment. Reliable with adaptability to meet changing needs and priorities. Known for strong communication, leadership, and organizational skills, ensuring safe and supportive living space for residents.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Residential Advisor
AIMED HUMAN SERVICES
06.2023 - Current
- Enabled effective dialogue between residents and management to strengthen community relationships.
- Developed and implemented programs promoting personal growth and conflict resolution among residents.
- Facilitated peer mentorship in crisis intervention strategies, promoting a nurturing community atmosphere.
- Monitored compliance with safety regulations, ensuring a secure atmosphere for all residents.
- Facilitated communication between residents and management to enhance community engagement.
Conceirge
Harmony at harts run
12.2021 - Current
- Answer phones and set appointments manage front desk. Deliver packages to residents ,help residents and family members to get the best experience out of Harmony care
Fine cutter
Matthews International
03.2021 - 10.2021
- Take order form and fill it cut polymer measure and center orders and glue to pattern clean order and turn it in
Sales Associate
Storm's hair care
05.2003 - 12.2019
- Show customer hair products best suited for them ,show how to use products and complete sale receive payment make change give receipt and schedule next appointment
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
Education
GED - Business Administration
Duffs Business institute
Pittsburgh, PA07-2021
Skills
- Home & community care
- Microsoft Outlook
- Interpersonal skills
- Computer operation
- Attention to detail
- Mechanical knowledge
- Home health
- Budgeting
- Computer skills
- Cash register
- Caregiving
- Time management
- Manufacturing
- Google Sheets
- Hotel experience
- Sales strategy
- Customer retention
- Mobile devices
- GPS
- Kitchen Experience
- Food Preparation
- Patient care
- Data entry
- GMP
- Call center experience
- Senior care
- Typing
- Single-family home housekeeping
- First aid
- Casino
- Assembly
- Hair styling
- Conflict management
- Work ethic
- Management
- Food service
- Problem solving
- Cleaning surfaces
- Assisted living
- Grammar Experience
- Ability to motivate
- Serving
- Communication skills
- Serving Experience
- Sales
- POS
- Bed making
- Team development
- Guest services
- Hospitality
- Leadership
- Cosmetology
- Maintenance
- Heavy lifting
- Organizational skills
- Google Docs
- Data interpretation
- Retail sales
- Bartending
- Working with geriatric patients
- Cocktail experience
- Care plans
- Teaching
- Acting
- Custodial experience
- Factory
- Cooking
- Cleaning
- Warehouse experience
- Culinary experience
- Meal preparation
- Forklift
- Food safety
- Driving
- Outdoor work
- Adaptability
- Home Care
- Front desk
- Geriatrics
- Assembly line
- Cash handling
- Teamwork
- Objection handling (sales technique)
- Customer service
- Restaurant experience
- Live-in employment
- Phone etiquette
- Experience in non-profits
- Knife skills
- Marketing
- Microsoft Office
- Heavy equipment operation
- Baking
- Negotiation
- Technical Proficiency
- Valet parking
- Long term care experience
- Basic math
- Crisis management
- Motivational skills
- Client transportation
- Assertiveness
- Residential care
- Daily living assistance
- Safety practices
- Role modeling
- Client relationship management
- Policy enforcement
- Interpersonal relationships
- Teamwork and collaboration
Certification
- First Aid Certification
- CPR Certification
- Non-CDL Class C
- Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Residential Advisor
AIMED HUMAN SERVICES
06.2023 - Current
Conceirge
Harmony at harts run
12.2021 - Current
Fine cutter
Matthews International
03.2021 - 10.2021
Sales Associate
Storm's hair care
05.2003 - 12.2019
GED - Business Administration
Duffs Business institute