Lisa Woods
North Dinwiddie,VA
Overview
29
29
years of professional experience
1
1
Certification
Work History
Dispatcher/Service Advisor
Haley Buick Gmc
Richmond, VA
10.2022 - 03.2024
- Responsibility includes dispatched work to technicians based on the level of experience for car repair. Open and close RO tickets for work to be completed. Check in new vehicles and write tickets for pdi.Service advisor, receptionist, psa and all over service helper. Performed several different jobs in conjunction with the job I was doing for the day. Excellent customer service is a must. Answered phone check customers in and out.Made sure the proper work was needed and done to the standards company approval
Express Service Advisor
Pearson Honda
Midlothian, VA
06.2021 - 10.2022
- Use Reynolds and Reynolds to complete all necessary tasks needed for customers
- Once the vehicle is done go over the multi-point inspection with each customer and advise on which services need to be done next
- Make follow-up appointments for customers and answer any questions they may have with their vehicle and future maintenance
- Provide outstanding customer service skills and knowledge of vehicles
- To make sure every experience the customer has at the dealership please them completely satisfied with their experience
- Use different apps for retrieving VIN numbers and getting history on the vehicle
- Make sure all vehicles are in and out in a timely matter.
Senior Lube Technician
Valvoline Instant Oil Change
Chesterfield, VA
05.2020 - 06.2021
- Perform all duties dealing with the top side of any vehicle
- Sign guest in and make sure they have the best experience
Assitant General Manager
Jiffy Lube
Chester, VA
04.2019 - 06.2020
- Oversee store daily functions and run store to proper standards of Jiffy Lube
- Do paperwork and scheduling needs of employees.
Retail Sales Associate
Cracker Barrel
Midlothian, VA
11.2016 - 05.2018
- Provide the upmost customer service to our guest
- Help and accommodate guest needs
- Do daily paperwork
- Run cash register, set displays and run reports
Picker/Packer
Amazon Fulfillment
Chester, VA
09.2013 - 02.2016
- Pull product from warehouse
- Use multiple computer devices to pull, label and send out for packaging.
Bar Manager/Bartender
MGB Inc
Richmond, VA
06.2001 - 08.2010
- Started out as a server/bartender
- Provide great customer service
- Manage cash and safe
- Do all paperwork and orders, cash, employees and anything else they need.
Credit Analyst
American General Financial Services
Richmond, VA
07.1995 - 05.2000
- Do all csr duties
- Approve and decline credit applications
- Visit dealer's to keep them current with financial offers and deliver paperwork and checks.
Education
Associate in Human in criminology -
John Tyler Community College
05.2011
Skills
- Microsoft Office
- Customer Service
- Retail
- Sales
- Assistant Manager Experience
- Bartending
- Cash Handling
- Retail Sales
- Serving Experience
- Upselling
- Store Management Experience
- Inventory Control
- Management
- POS
- Merchandising
- Office Experience
- Planograms
- Computer Operation
- Time Management
- Restaurant Management
- Oil Change
- Automotive Repair
- Tire Service
- Vehicle Maintenance
- Restaurant Experience
- Administrative Experience
- Behavioral health
Certification
Driver's License
Assessments
- Customer Focus & Orientation, Expert, 04/01/20, Responding to customer situations with sensitivity
- Automotive maintenance, Proficient, 08/01/20, Knowledge of vehicles, vehicle maintenance, and repairs.
Timeline
Dispatcher/Service Advisor
Haley Buick Gmc
10.2022 - 03.2024
Express Service Advisor
Pearson Honda
06.2021 - 10.2022
Senior Lube Technician
Valvoline Instant Oil Change
05.2020 - 06.2021
Assitant General Manager
Jiffy Lube
04.2019 - 06.2020
Retail Sales Associate
Cracker Barrel
11.2016 - 05.2018
Picker/Packer
Amazon Fulfillment
09.2013 - 02.2016
Bar Manager/Bartender
MGB Inc
06.2001 - 08.2010
Credit Analyst
American General Financial Services
07.1995 - 05.2000
Associate in Human in criminology -
John Tyler Community College