Cassandra Brown
Wilson,NC
Summary
Dynamic customer service leader with proven expertise at Food Lion, enhancing customer satisfaction through effective issue resolution and team management. Skilled in cash handling and fostering strong customer relations, I consistently exceeded performance targets while mentoring staff and maintaining high service standards. Committed to delivering exceptional experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Leader
Food Lion
Wilson, NC
10.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
Waitress
Mayflower Seafood
Wilson, NC
01.2017 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Daycare Teacher
Above and Beyond Child Care
Jacksonville, NC
07.2021 - 02.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Education
Healthcare Administration -
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
James B Hunt High School
Wilson, NC06.2017
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Telephone etiquette
- Staffing oversight
Timeline
Customer Service Leader
Food Lion
10.2022 - Current
Daycare Teacher
Above and Beyond Child Care
07.2021 - 02.2022
Waitress
Mayflower Seafood
01.2017 - 08.2022
Healthcare Administration -
Southern New Hampshire University
High School Diploma -
James B Hunt High School