Cassandra Bullock
Salt Lake City
Summary
Outdoor recreation enthusiast and industry worker with 5 years of experience in adaptive sports and working with individuals with disabilities. Expertise in risk management and decision-making developed through extensive backcountry guiding and 4 years as a professional ski patroller. Passionate about fostering inclusive outdoor experiences that enhance accessibility to the outdoors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Ski Patroller
Vail Resorts
Park City, UT
10.2023 - Current
- Provide emergency medical care to guests injured on the mountain
- Provide transportation for injured guests via toboggan, snowmobile, car, or whatever mode feels appropriate
- Trained in high-angle rope rescue
- Trained in Avalanche Professional Level 1 and various avalanche mitigation techniques, including the use of explosives
- Provide customer service on the mountain for those in need of assistance
Adaptive Whitewater River Guide and Recreation Instructor
National Ability Center
Moab, UT
04.2022 - Current
- Transported guests down various segments of the Colorado River via rafts and kayaks.
- Ensured the safety of guests throughout the day on the river and the duration of trips of up to 6 days camping along the river.
- Received ACA Swiftwater Rescue Certification Level 4
- Took care of all the needs of the guests while on the trip, cooked group meals, transported gear, entertained, and informed.
- Created ways to make the river and river rafting accessible for all people, regardless of disabilities or challenges they might face.
- Taught Adaptive Watersports on both a motorized boat and non-motorized.
- Implemented risk management strategies to enhance participant safety during activities.
Mountain Safety Patrol
Vail Resorts
Park City, UT
11.2021 - 04.2022
- Monitor and patrol ski slopes to ensure guests are skiing in a safe and controlled manner for themselves and those around them.
- Educate guests on ways to be safe on the slopes and in the learning zones.
- Snowboard/Ski for the entirety of the 10-hour shift to help set up and take down the mountain signs as well as patrol the mountain.
- Provide customer service to guests while on the hill
Special Education Paraprofessional
Alpine School District
Saratoga Springs, UT
08.2020 - 10.2021
- Worked with students with special needs of all levels from ages 18-22. Helped teach life skills and job skills.
- Attended various job site locations with students and assisted in completing various jobs.
- Taught a class focused on film production and news casting with emphasis on public speaking, video editing, and sharing and reporting news
Customer Service/ Administrator
Mutual LLC
Provo, UT
01.2020 - 09.2020
- Monitored accounts and took disciplinary action against accounts not following the community guidelines.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Addressed application bugs and glitches through problem solving and trouble shooting with the customers.
- Remote position developed technology and communication skills.
HI- Tour Guide, Beach Lifeguard
Kualoa Ranch
Hau'ula, HI
09.2018 - 03.2020
- Gave tours on the catamaran and kayaks and taught about the history of Hawaii and the sea life surrounding the tourists.
- Led kayak tours and maintained a safe environment on a secluded beach
- Ensured tourists and guests received the highest level of customer service and hospitality.
- Worked on the beach as a beach attendant, ensuring the safety of those on the beach.
Server
Pounders Restaurant, Polynesian Cultural Center
Laie, HI
09.2017 - 09.2018
- Experience in dealing with tourists, especially foreign tourists
- Collaborated with kitchen staff to facilitate efficient food preparation and timely service delivery.
- Managed multiple tables simultaneously while maintaining attention to detail and service quality.
- Trained in 'Disney-level' customer service technique
- Worked in the bakery as a cashier
- Worked as a Runner, Server, and Busser
Education
Bachelor of Science - Human Services And Social Sciences
Utah State University
Logan, UT12-2026
Some College Courses - Elementary and Special Education
Brigham Young University- Hawaii
Lā‘ie, HI03-2020
High School Diploma -
Discovery Canyon Campus High School
Colorado Springs, CO05-2017
Skills
- Emergency medicine (4 years)
- Adaptive decision making
- Special Education
- Customer Service (8 years)
- Rope rescue techniques
- Behavior Management
- Tour Guide (5 years)
- Wilderness First Responder (2 years)
- Time management
- Avalanche mitigation
- Problem-solving
Certification
- CPR Certification
- AED Certification
- BLS Certification
- Food Handler Certification
- Outdoor Emergency Care October 2023 to October 2026
- Wilderness First Responder Certification April 2022 to April 2025
- Swiftwater Rescue Certification April 2022 to April 2026
- Professional Level 1 American Avalanche Institute March 2025
Timeline
Professional Ski Patroller
Vail Resorts
10.2023 - Current
Adaptive Whitewater River Guide and Recreation Instructor
National Ability Center
04.2022 - Current
Mountain Safety Patrol
Vail Resorts
11.2021 - 04.2022
Special Education Paraprofessional
Alpine School District
08.2020 - 10.2021
Customer Service/ Administrator
Mutual LLC
01.2020 - 09.2020
HI- Tour Guide, Beach Lifeguard
Kualoa Ranch
09.2018 - 03.2020
Server
Pounders Restaurant, Polynesian Cultural Center
09.2017 - 09.2018
Bachelor of Science - Human Services And Social Sciences
Utah State University
Some College Courses - Elementary and Special Education
Brigham Young University- Hawaii
High School Diploma -
Discovery Canyon Campus High School