Cassandra Cadet
Delray Beach,FL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Dedicated Senior Medical Center
01.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume DR office pharmacy environment.
Pharmacy Technician
CVS Pharmacy
12.2020 - 07.2021
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Warehouse Associate
Amazon
03.2020 - 11.2020
- Marked and labeled containers with accurate shipping information to prevent delays
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Identified safety hazards and notified management to determine proper resolution of issues
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment
- Demonstrated great teamwork skills with staff members involved in production and transport.
Customer Service Representative
Jc Express
02.2016 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
After-School Counselor
Pine Grove Elementary
10.2015 - 07.2016
- Worked collectively with education professionals to deliver in-school counseling support for identified students
- Established developmentally appropriate support groups and activities for elementary-aged students
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Promoted parent and teacher partnerships and communications to support students' educational goals.
After-School Counselor
Whispering Pine Elementary
08.2015 - 01.2016
- Supervising children during activities and preparing activities such as homework, playing safely outdoors, reading, learning arts and crafts
- Maintained accurate program documentation such incidents and accidents reports, attendance, sign in and sign out sheets
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Promoted parent and teacher partnerships and communications to support students' educational goals.
Pharmacy Technician
CVS Pharmacy
07.2014 - 05.2015
- Provided friendly customer service at prescription drop off and pick up counters
- Directly assist an average of 30 customer daily, responding to inquiries and problem
- Verify patient data and billing information
- Answer phone calls for pharmacy staff in a friendly and efficient manner
- Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage
- Strictly maintaining patients confidentiality
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Team Member/Shift Manager
Taco Bell
05.2011 - 11.2013
- Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service
- Built and maintained effective working relationships with peers and upper management
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Looked for ways to go above and beyond job requirements
- Worked hard to learn all required tasks quickly and maximize performance
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Trained new employees on different positions to support team efficiency
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
Some College (No Degree) -
Palm Beach State College
Lake Worth, FL05.2027
Pharmacy Technician -
Everest University
Pompano Beach, FL09.2014
High School Diploma -
Atlantic Community High School
Delray Beach, FL05.2011
Skills
- Proficient in Dashboard
- Proficient in care ops
- Office Organization
- File Management
- Telephone Etiquette
- Office Management
- Scheduling Appointments
- Skilled in microsoft,excell,powerpoint
- Medication Dispensing
- Drug Inventory Management
- Insurance Billing
- Pharmacology knowledge
Timeline
Pharmacy Technician
Dedicated Senior Medical Center
01.2021 - Current
Pharmacy Technician
CVS Pharmacy
12.2020 - 07.2021
Warehouse Associate
Amazon
03.2020 - 11.2020
Customer Service Representative
Jc Express
02.2016 - 02.2020
After-School Counselor
Pine Grove Elementary
10.2015 - 07.2016
After-School Counselor
Whispering Pine Elementary
08.2015 - 01.2016
Pharmacy Technician
CVS Pharmacy
07.2014 - 05.2015
Team Member/Shift Manager
Taco Bell
05.2011 - 11.2013
Some College (No Degree) -
Palm Beach State College
Pharmacy Technician -
Everest University
High School Diploma -
Atlantic Community High School
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