Cassandra Cain
Uniontown
Summary
Dedicated professional with proven skills in issue resolution and active listening. Experienced in enhancing member support and morale while efficiently managing inquiries and responsibilities. Committed to fostering a positive environment and delivering an exceptional member experience.
Overview
4
4
years of professional experience
Work History
Worship & Production Arts Intern
Cornerstone Church
Akron
01.2025 - Current
- Assist in planning and organizing Sunday morning services.
- Design and plan special services and events.
Member Support Representative
Christian Healthcare Ministries
Barberton
10.2023 - Current
- Resolve member inquiries and issues efficiently and effectively.
- Assist members in navigating online membership resources.
- Assist members, prospects, and providers in understanding ministry guidelines via phone and email.
- Organize morning prayer for the Member Services department.
- Assist members in person with medical bill questions and membership inquiries.
- Training new hires as needed in Foundations.
- Assist with monthly chapel services.
- Assists fellow team members when Team Leader and Assistant Team Leader are unavailable.
- Active member of the FiSH! Team to help boost work morale, and encourage a positive work environment.
Crew Member
Chipotle Mexican Grill
Akron
10.2021 - 06.2023
- Collaborated with team members to ensure efficient service during peak hours.
- Handled cash register transactions accurately and efficiently for customer orders.
- Trained new crew members on food preparation and service procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Coventry High School
Akron05-2023
Skills
- Issue resolution
- Active listening
- Morale boosting
- Time management
- Medical billing support
- Online resource navigation
- Event planning
- Customer relationship management
Timeline
Worship & Production Arts Intern
Cornerstone Church
01.2025 - Current
Member Support Representative
Christian Healthcare Ministries
10.2023 - Current
Crew Member
Chipotle Mexican Grill
10.2021 - 06.2023
High School Diploma -
Coventry High School