Cassandra Pfeiffer
Mentor,OH
Summary
Hard worker experienced in problem-solving, service and time management. Aiming to learn more and improve my abilities.
Overview
6
6
years of professional experience
Work History
Patient Care Assistant
Vein Clinics Of Lake County
Concord, Ohio
09.2022 - Current
- Supported physicians in examinations, procedures, and diagnostic tests
- Documented medical data in patient charts, facilitating accurate records
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments
- Obtained patient medical histories for inclusion in records
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
- Monitored supply inventory for low stock and worked with staff to reorder
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones and managing patient records
PCA
TriPoint Medical Center
Concord, Ohio
07.2021 - 02.2023
- Performed hourly rounds and responded promptly to call lights
- Assisted patients with eating, bathing and grooming, supporting activities of daily living
- Demonstrated knowledge of infection control related to hand washing and universal precautions
- Kept patient information confidential to protect organization's value
- Established special connections with patients through empathy and relationship-building
- Provided information, such as directions, visiting hours and patient status information to visitors and callers
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine
- Positioned or held patients in position for surgical preparation
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses
STNA
Burton health care rehabilitation center
Burton, Ohio
10.2020 - 07.2021
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Completed in-service training and attended performance improvement meetings
- Stocked patient rooms and supply areas to meet patient care needs
- Prepared residents for meals and assisted with feeding
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
Cashier
Meijer
Mentor, Ohio
03.2019 - 09.2020
- Greeted and informed customers of products, fostering positive store experiences
- Resolved and de-escalated issues to address customer concerns
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Built and maintained positive working relationships with co-workers
- Delivered service excellence through all points of contact
- Supervised others and provided on-the-job training
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Provided product information and resolved concerns to assist customers
Education
High School Diploma -
Riverside High School
Painesville Twp., Ohio06.2018
Skills
- Ability To Multitask
- Excellent Communication
- Customer Service
- Problem-Solving
- Teamwork
- Time Management
Timeline
Patient Care Assistant
Vein Clinics Of Lake County
09.2022 - Current
PCA
TriPoint Medical Center
07.2021 - 02.2023
STNA
Burton health care rehabilitation center
10.2020 - 07.2021
Cashier
Meijer
03.2019 - 09.2020
High School Diploma -
Riverside High School