Cassandra Carrasco
Bolingbrook,IL
Summary
Dedicated and detail-oriented professional seeking an entry-level, full-time Office Assistant position to leverage strong organizational and communication skills in a collaborative work environment. Aspiring to learn and grow with a company.
Overview
9
9
years of professional experience
Work History
Call Center Agent
Oncourse Home Solutions
07.2023 - Current
- Drive sales relating to home warranty plans, with expectation of meeting weekly sales goals
- Coordinate and schedule customer appointments relating to gas services
- Responsible for maintaining accurate customer records
- Respond to customer inquiries via phone and email, providing accurate information and resolving issues promptly
- Handle a high volume of inbound calls while maintaining a positive and professional demeanor
- Utilize CRM software to document customer interactions and update relevant information
- Collaborate with team members to improve overall call center efficiency and customer satisfaction
- Communicate with various departments regarding customer accounts.
Sales Associate
Target
05.2015 - 08.2023
- Greeted and assisted customers, providing product information, answering inquiries, and offering assistance
- Utilized effective sales techniques to meet and exceed individual and team sales targets
- Operated a cash register, processed transactions, and maintained accurate cash handling procedures
- Contributed to visual merchandising efforts to create an appealing and organized store layout
- Handled daily product inventory for various departments and updated floor counts for accuracy
- Communicated with various vendors to ensure store planograms were set as required
- Maintained overall appearance of sales floors and back rooms.
Education
Bachelor of Arts and Sciences - Fashion Merchandising
Dominican University
05.2018
Skills
- Data Entry
- Customer Service
- Time Management
- Organizational Skills
- Microsoft Office Suite
- Communication Skills
- Problem Solving
- Team Collaboration
Timeline
Call Center Agent
Oncourse Home Solutions
07.2023 - Current
Sales Associate
Target
05.2015 - 08.2023
Bachelor of Arts and Sciences - Fashion Merchandising
Dominican University