Cassandra Carson
New Berlin,NY
Summary
Dynamic and detail-oriented professional with experience as a Certified Pharmacy Technician at Walmart for almost 20 years. excelling in decision-making and effective communication. Proven track record in enhancing patient care and managing inventory efficiently, while fostering customer loyalty through exceptional service. Adept at problem-solving and maintaining compliance with regulations, ensuring operational excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level RX Ops Team Lead position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Treasurer Volunteer
Morris Fire Department
01.2017 - Current
- Manage monthly financial reports to ensure accurate tracking of departmental funds.
- Coordinate with board members to develop and implement effective financial policies.
- Process donations promptly, ensuring accurate record-keeping and acknowledgment.
- Maintain accurate financial records to support transparency and accountability.
- Provide insights during financial meetings, enhancing decision-making processes.
- Create detailed reports for grant applications to secure funding for departmental needs.
- Conduct annual audits in collaboration with external accounting professionals to ensure accuracy in reporting and compliance with regulations.
- Facilitate fundraising efforts by providing financial data to support grant applications and donor requests.
- Ensure compliance with all regulatory requirements related to financial reporting and tax filings.
- Reconcile monthly bank statements accurately reflecting our current resources available for use.
- Collaborate with board members to develop long-term financial goals and strategies for organizational growth.
- Advise members regarding significant expenditures to keep operations in line with budget limitations.
Certified Pharmacy Technician
Walmart
05.2007 - Current
- Assist pharmacists in verifying prescription accuracy and medication appropriateness for patients.
- Ensure compliance with pharmacy laws and regulations during medication dispensing.
- Maintaining HIPPA regulations.
- Manage inventory levels, reducing waste through effective stock rotation and ordering processes.
- Assist in handling disputes and/or resolutions with insurance companies to provide adequate customer service and pharmacy relations.
- Assist in immunizations.
- Collaborate with healthcare providers to resolve prescription-related issues and improve patient outcomes.
- Process prescription refills efficiently, ensuring timely access to medications for patients.
- Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintain a clean and organized workspace to promote a safe pharmacy environment.
- Welcome customers to pharmacy and answer questions relating to prescriptions and over-the-counter products.
- Set up and modify patient profiles to include current medications and insurance details.
- Provide training and mentorship to new pharmacy technicians on operational procedures.
- Assist in team leading.
- Resolve customer inquiries and concerns regarding medications and pharmacy services promptly.
- Answering incoming phone calls and address questions from customers and healthcare providers.
- Enhance patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increase customer satisfaction by delivering friendly, personalized service during transactions.
- Count and labeled prescriptions with correct item and quantity.
- Manage opening and closing duties for pharmacy.
Customer Service Cashier
Walmart
05.2006 - 2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Enhanced customer experience by providing prompt and accurate transactions.
Sales Associate/Retail Pharmacy Assistant
Service Pharmacy
06.2002 - 05.2006
- Assisted customers in locating products, enhancing their shopping experience.
- Resolved customer inquiries and complaints in a timely manner, fostering satisfaction.
- Maintained cleanliness and organization of the pharmacy area to meet health standards.
- Assisted in managing cash register operations, ensuring smooth sales transactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
Education
Associate of Applied Science - Elementary Education
SUNY Collage At Cobleskill
Cobleskill, NY05-2008
High School Diploma -
Morris Central School
Morris, NY06-2005
Skills
- Professionalism
- Decision-making
- Time management
- Active listening
- Adaptability and flexibility
- Self motivation
- Problem-solving abilities
- Reliability
- Effective communication
- Teamwork and collaboration
- Multitasking Abilities
Certification
- Certified Pharmacy Technician, Wal-Mart-2016 to current
- Immunizing trained
- Certified in CPR
Timeline
Treasurer Volunteer
Morris Fire Department
01.2017 - Current
Certified Pharmacy Technician
Walmart
05.2007 - Current
Customer Service Cashier
Walmart
05.2006 - 2007
Sales Associate/Retail Pharmacy Assistant
Service Pharmacy
06.2002 - 05.2006
Associate of Applied Science - Elementary Education
SUNY Collage At Cobleskill
High School Diploma -
Morris Central School