Anna Herron
Portage
Summary
Dynamic Realtor with a proven track record at Berkshire Hathaway HomeServices, recognized as a top 14% sales professional. Expert in real estate transactions and client relationship management, I excel in guiding high net-worth clients through complex deals while fostering trust and delivering exceptional results. Strong negotiation skills drive my success in a competitive market.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Treasurer Volunteer
Revitalize Church
Kalamazoo
01.2024 - Current
- Oversaw budgeting processes and ensured adherence to financial guidelines.
- Collaborated with church staff to align financial strategies with goals.
- Analyzed potential investments strategies, assessing risks versus rewards before recommending a course of action.
- Actively participated in strategic planning initiatives related to finance matters.
Volunteer Leadership Team Member
Edison Initiatives L3C
Kalamazoo
08.2022 - Current
- I assist in selecting property within the Edison Neighborhood for our organization to purchase and renovate.
- We lease the home to a selected candidate and help them repair their credit, and get them on track to own the home that we are leasing to them.
- The goal is to empower more people in the Edison neighborhood to get out of the cycle of renting, to become homeowners.
- Edison Initiatives is an L3C Nonprofit Organization that buys and restores homes, then selects candidates who desire to be home owners.
Realtor
Berkshire Hathaway HomeServices
Portage
12.2012 - Current
- BHHS Honor's Society Award winner-which recognizes the top 14% of sales professionals within the national network.
- Collaborated with third party vendors such as real estate agents during long distance moves involving multiple locations.
- Coordinated inspections, appraisals, and closing processes for multiple transactions.
- Built relationships with clients to understand their real estate needs.
- Utilized CRM software to manage client information and communications.
- Managed real estate transactions from initiation to closing.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Guided high net-worth clients through some of the area's most notable sales while upholding the highest level of discretion.
- Built a referral-driven business with most clients returning or referring others-a testament to the trust I cultivate and the results I deliver.
Office Administrator
Pavilion Properties
Bloomington
08.2011 - 02.2012
- Managed files for current/future tenants as well as coordinated maintenance requests for over 300 units that the company managed/owned.
- Assisted in maintaining organized filing systems for client documentation.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Manager
The Buckle
Bloomington
08.2010 - 08.2011
- Part of a fast-paced management training program in which I worked full-time, managing 20+ employees.
- Store merchandising, training new employees, loss prevention, recruiting, setting sales goals for the team, and monitoring profit gains/losses in a fast-paced environment were some of the many tasks I was responsible for.
- During my time here, I also traveled with District Managers to help train employees at different stores across the midwest.
- In addition, I was selected to travel to our company's headquarters for management meetings where I was awarded the number 2 position in recruiting in the nation out of all others in the MT program.
- Supervised team members to maintain high service standards and engagement.
- Trained new employees on company policies and customer service techniques.
- Oversaw cash handling procedures to ensure accuracy and security in transactions.
- Developed staff schedules to meet business needs and operational efficiency.
- Enforced compliance with company standards and safety regulations in the store.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
Restaurant Manager
Millennium Restaurant Group
Kalamazoo
01.2005 - 09.2010
- I started as a server/bartender with Millennium Restaurant Group at the Epic Bistro in 2006 and became a part-time manager in 2008.
- In 2009 I was promoted as a full-time restaurant manager for another one of their locations, Martells.
- I was responsible for managing the business from training new employees to setting daily sales goals, coordinating banquets/catering events, expediting food and also attending weekly meetings where we would menu-plan, discuss marketing ideas and ways to improve the business.
- Supervised daily restaurant operations and ensured compliance with health standards.
- Oversaw inventory management and conducted regular stock audits for accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and quality control.
- Handled customer inquiries and resolved issues to maintain a positive dining experience.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
High School Diploma -
Gull Lake High School
Richland08-2006
Some College (No Degree) - Business Management
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Real estate transactions
- Client relationship management
- Market analysis
- Legal document preparation
- CRM software usage
- Financial oversight
- Effective communication
- Problem solving
- Conflict resolution
- Strong negotiation skills
- Proficient in Microsoft office
- Technological proficiency
- Budget management
- Inventory management
- Staff training
- Team leadership
- Customer service
- Task delegation
- Performance management
- Financial records oversight
- Problem resolution
- Budgeting
Affiliations
• National Association of Realtors
• Michigan Association of Realtors
• Greater Kalamazoo Association of Realtors
• Michigan Association of Realtors
• Greater Kalamazoo Association of Realtors
Certification
Real Estate Licenses, Greater Kalamazoo Association of REALTORS, 10/01/13
Volunteer Experience
- Treasurer, directional leadership team member, REVITALIZE CHURCH
- Leadership Team Member at Edison Initiatives. Edison Initiatives is a volunteer based L3C Nonprofit Organization that buys and restores homes, then selects candidates who desire to be home owners. We lease the home to a selected candidate and help them repair their credit, and get them on track to own the home that we are leasing to them. The goal is to empower more people in the Edison neighborhood to get out of the cycle of renting, to become homeowners. It is a true blessing to serve my local community in this way.
Timeline
Treasurer Volunteer
Revitalize Church
01.2024 - Current
Volunteer Leadership Team Member
Edison Initiatives L3C
08.2022 - Current
Realtor
Berkshire Hathaway HomeServices
12.2012 - Current
Office Administrator
Pavilion Properties
08.2011 - 02.2012
Manager
The Buckle
08.2010 - 08.2011
Restaurant Manager
Millennium Restaurant Group
01.2005 - 09.2010
High School Diploma -
Gull Lake High School
Some College (No Degree) - Business Management
Kalamazoo Valley Community College