Cassandra Carty
Brooklyn,NY
Summary
Experienced customer service professional adept at managing inbound calls, cultivating strong customer relationships, and providing personable care. Proficient in CRM systems with exceptional active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Dogwalker
Casey & The Dogs
Brooklyn, NY
12.2018 - Current
- Monitored behavior of dogs while walking to ensure safety of both the dog and passerby.
- Maintained records of each walk including time, distance, duration, notes about the dog's behavior.
- Interacted with pet owners in a professional manner when discussing their pets' needs and care requirements.
Customer Service Representative
Lucille Roberts Health Clubs
New York, NY
09.2008 - 08.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) -
SUNY At Albany
Albany, NYSkills
- Pet Care
- Customer Service
- Schedule Management
- Emergency Response
- Inbound and Outbound Calling
- Data Collection
- Data Entry
Timeline
Dogwalker
Casey & The Dogs
12.2018 - Current
Customer Service Representative
Lucille Roberts Health Clubs
09.2008 - 08.2018
Some College (No Degree) -
SUNY At Albany