Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Chaidez

Grass Valley

Summary

Reliable Medical Office Representative with strong background in healthcare administration. Demonstrates proficiency in patient registration, scheduling appointments, and managing insurance verifications. Commended for exceptional communication skills, ability to multitask and maintain organization in fast-paced environments. Previous roles showed significant impact through improved office efficiency and patient satisfaction.

Overview

17
17
years of professional experience

Work History

Medical Office Representative

Dignity Health
Grass Valley
09.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Dental Insurance Coordinator

Pediatric Dentistry
Grass Valley
08.2023 - 08.2024
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
  • Submitted claims to insurance companies and clearinghouses.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Provided reminder calls to clients prior to scheduled visits.
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
  • Copied and faxed important information for patient and client records.

Dental Insurance Coordinator

Courtyard Dental Care
Auburn
08.2020 - 08.2023
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Submitted appeals for denied claims as needed and followed up on status updates from payers.
  • Reconciled codes against services rendered.
  • Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Verified patient insurance eligibility and coverage details.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.

Dental Front Office Coordinator

Pier 210 Dental
Auburn
09.2015 - 07.2020
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Prepared monthly reports on patient visits, cancellations, no-shows, and other data related to front office operations.
  • Created detailed correspondence to be sent out to patients regarding treatment plans or payment due dates.

Produce Department Manager

North State Grocery
Auburn
08.2008 - 05.2015
  • Trained and coached new team members.
  • Ensured that displays were properly stocked with attractive product presentations while adhering to merchandising guidelines.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.

Education

Some College (No Degree) - Registered Dental Assistant

Carrington College
Citrus Heights, CA

Skills

  • Patient scheduling
  • Insurance verification
  • Claim submission
  • Medical records management
  • Customer service
  • Appointment management
  • HIPAA compliance
  • Effective communication
  • Detail oriented
  • Process improvement
  • Interpersonal skills
  • Time management expertise
  • Coding accuracy
  • Account reconciliation
  • Financial reporting
  • Team collaboration
  • Billing documentation

Timeline

Medical Office Representative

Dignity Health
09.2024 - Current

Dental Insurance Coordinator

Pediatric Dentistry
08.2023 - 08.2024

Dental Insurance Coordinator

Courtyard Dental Care
08.2020 - 08.2023

Dental Front Office Coordinator

Pier 210 Dental
09.2015 - 07.2020

Produce Department Manager

North State Grocery
08.2008 - 05.2015

Some College (No Degree) - Registered Dental Assistant

Carrington College

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Cassandra Chaidez