Cassandra Cook
Portland,OR
Summary
Empathetic and dedicated mental health worker with six years of experience supporting patients with daily health functions, and crisis intervention implementation and training. Actively pursuing Qualified Mental Health Professional (QMHP) Certification. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising and training up skilled behavioral health teams.
Overview
7
7
years of professional experience
Work History
Transition of Care Case Manager Level 2
Multnomah County Health Department
Portland , OR
01.2023 - Current
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Used motivational interviewing to educate, support and motivate change.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of behavioral health.
- Worked along side supervisor team and coworkers to develop the transition of care program during its first year running.
Youth Care Specialist Manager
Cornerstones of Care
Kansas City, KS
01.2022 - 01.2023
- Hired and developed staff members to collaboratively achieve program goals.
- Developed system of organization to keep detailed client and case contact and activity records.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Safety and Security Supervisor
Camber Children's Mental Hospital
Kansas City, KS
08.2020 - 01.2023
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats to all new hires for verbal and physical de-escalation techniques.
- Documented patient behavior, interventions completed and patient response to interventions.
Direct Support Professional
LifeSacpe
Sioux Falls, SD
08.2017 - 08.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
Education
Master of Science - Industrial Organizational Psychology
Bellevue University
Bellevue, NE11-2023
Bachelor of Science - Behavioral Sciences
Bellevue University
Bellevue, NE05-2021
Associate of Science - Human Development And Family Studies
South Dakota State University
Brookings, SD12-2019
Skills
- Interdisciplinary Collaboration
- Document Management Skills
- De-Escalation Techniques
- Safety Planning
- Staff Training
Accomplishments
- Employee of the month twice at Camber Children's Mental Hospital.
- Direct Support Professional of the month at LifeScape.
- Graduated with honors for all three university degrees.
Timeline
Transition of Care Case Manager Level 2
Multnomah County Health Department
01.2023 - Current
Youth Care Specialist Manager
Cornerstones of Care
01.2022 - 01.2023
Safety and Security Supervisor
Camber Children's Mental Hospital
08.2020 - 01.2023
Direct Support Professional
LifeSacpe
08.2017 - 08.2020
Master of Science - Industrial Organizational Psychology
Bellevue University
Bachelor of Science - Behavioral Sciences
Bellevue University
Associate of Science - Human Development And Family Studies
South Dakota State University
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