NATALIE NEPTUNE-MUSTAFA, BSN, RN
Barnegat,NJ
Summary
Registered Nurse with 13+ years of hands-on clinical experience spanning care management, public health, school nursing, and home health; with a consistent thread of training, mentoring, and developing clinical staff throughout. From onboarding new case managers to supervising LPNs and home health aides, education has always been embedded in the work. Currently completing an MSN in Nursing Informatics, bringing a unique blend of clinical depth and data-informed strategy to the Nurse Educator role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transition of Care Case Manager
CVS Health
05.2024 - Current
- Work alongside interdisciplinary care teams to foster member engagement, shared decision-making, and accountability in their health outcomes.
- Empower patients and families with tailored education on care plans and post-discharge follow-up needs, utilizing virtual and telephonic outreach to promote understanding and self-management.
- Ensure regulatory compliance and documentation integrity by continuously monitoring industry guidelines, applying best practices, and maintaining thorough, audit-ready records.
- Advocate for and coordinate timely referrals to home health, rehabilitation, and mental health services, ensuring members receive the right level of support across their care continuum.
- Assess patients' physical, behavioral, and social health needs through comprehensive evaluations — promoting health literacy, self-advocacy, and meaningful engagement with available resources and support services.
- Train and onboard new case managers by mentoring new hires on clinical workflows, care coordination protocols, documentation standards, and evidence-based case management best practices to foster professional confidence.
Nurse Case Manager
LanceSoft, Inc.
12.2023 - 04.2024
- Reduced an assessment backlog by collaborating with staff case managers to reorganize workflows, prioritize outstanding evaluations, and realign the team with documentation compliance standards.
- Partnered with physicians and multidisciplinary providers to validate care plan adherence, identify gaps, and implement strategies to enhance patient outcomes.
- Leveraged motivational interviewing to cultivate member trust, strengthen engagement, and drive meaningful improvements in treatment adherence and self-management.
Home Health Nurse Consultant
Divine Home Care Agency, Inc.
11.2020 - 04.2024
- Performed comprehensive health assessments for Workers' Compensation clients following hospital or rehabilitation discharge to their homes, ensuring continuity of care during critical recovery periods.
- Provided skilled nursing care including wound care, medication management and education, pain control, and symptom management — supporting safe and effective recovery in the home setting.
- Advocated for provision of services including physical therapy, occupational therapy, and home health aides to guarantee proper care and a safe home environment for each client.
- Promoted active patient and family involvement in case and disease management, including implementing home safety measures and adherence to individualized care plans.
- Supervised home health aides and LPNs, conducting competency assessments and revising care plans according to evolving client needs and health conditions.
Public Health Nurse
NYC Department of Health and Mental Hygiene (DOHMH)
02.2017 - 04.2023
- Guided 25+ first-time mothers and their infants through a comprehensive two-year maternal-child health program, creating tailored care plans, conducting home visits, and providing sustained education and support to achieve measurable health, wellness, and early childhood developmental outcomes.
- Led community education initiatives and public speaking engagements to broaden awareness of maternal and infant health across diverse populations with purpose of bridging gaps in health literacy and connecting families to vital resources.
- Performed rapid clinical assessments and delivered first aid interventions for acute illnesses and injuries among students and staff, ensuring adherence to established health policies while maintaining a calm, safe environment.
- Designed and facilitated emergency response education for students and school staff, equipping them with the knowledge and confidence to recognize and respond to allergic reactions, asthma crises, and other acute health situations.
- Maintained medication management protocols — including secure storage, expiration tracking, and proper disposal in accordance with established health and safety policies.
- Engaged with interdisciplinary school teams to promote a culture of health, safety, and holistic student well-being
Education
Master of Science in Nursing (MSN) - Nursing Informatics
Capella University
12-2027
Bachelor of Science in Nursing (BSN) -
New York City College of Technology (City Tech)
2015
Bachelor of Science (BS) - Cognitive Studies
Vanderbilt University
Skills
- Case Coordination
- Detail-Oriented
- Electronic Medical Record (EMR) Systems: Dynamo, Med Compass, Case Assist, CCA
- Emotional Intelligence
- Holistic Approach
- Interdisciplinary Collaboration
- Knowledge Sharing
- Mentoring Staff
Affiliations
- American Nurses Association (ANA) - Member
- New Jersey State Nurses Association (NJSNA) - Member
Certification
- Registered Professional Nurse - New York, #661996
- Registered Professional Nurse - New Jersey, #26NR25469600
- Basic Life Support / CPR Certification (BLS) — American Heart Association
- Adult Mental Health First Aid — Certified
Timeline
Transition of Care Case Manager
CVS Health
05.2024 - Current
Nurse Case Manager
LanceSoft, Inc.
12.2023 - 04.2024
Home Health Nurse Consultant
Divine Home Care Agency, Inc.
11.2020 - 04.2024
Public Health Nurse
NYC Department of Health and Mental Hygiene (DOHMH)
02.2017 - 04.2023
Master of Science in Nursing (MSN) - Nursing Informatics
Capella University
Bachelor of Science in Nursing (BSN) -
New York City College of Technology (City Tech)
Bachelor of Science (BS) - Cognitive Studies
Vanderbilt University